Retail Store Manager

The mission of the Retail Store Manager at Cozey As a Cozey Store Manager, you are responsible for the visual appeal and operational excellence of the store. This is a hands-on leadership role reporting to the Director of Retail Strategy & Operations that blends people management, operational excellence, and customer experience. You will drive daily store performance, maintain world-class standards, and ensure that our physical retail experience aligns with Cozey’s brand values and business objectives. What you'll be doing Lead day-to-day store operations, including scheduling, team coordination, floor set updates, and maintaining a high standard of store presentation. Ensure strong operational discipline, including accurate inventory management, coordination of shipments and transfers, vendor oversight, and budget awareness. Build, refine, and enforce simple, effective SOPs that support smooth, consistent, and scalable store operations. Track, analyze, and report sales and performance metrics, turning insights into concrete actions that improve conversion, average transaction value, and overall results. Drive sales performance through strong floor leadership, ensuring effective coverage, active selling behaviors, and a customer-first mindset across the team. Deliver an elevated and consistent customer experience, ensuring every interaction feels welcoming, personalized, and aligned with Cozey’s brand promise. Recruit, develop, and motivate a high-performing team, providing ongoing coaching, constructive feedback, and clear development paths. We'd love to hear from you if you have 3–5+ years in a retail store leadership role with strong operational, team building, and customer service experience. A builder and doer—you love making systems better, solving problems, and rolling up your sleeves to get it done. Obsessed with organization, structure, and keeping operations humming. Comfortable with data and dashboards—you use numbers to coach, plan, and improve. A natural communicator and motivator, equally skilled at training, listening, and energizing a team. Passionate about interior design, retail innovation, and hospitality. We care about you Competitive salary dependent upon experience and a comprehensive benefit package. Bonus program. Generous paid time off. Dynamic and inclusive work culture. Opportunity for career growth and development within a fast-growing start-up. Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

The Retail Store Manager is responsible for overseeing daily store operations, including team coordination, inventory management, and maintaining high standards of visual presentation. They will also drive sales performance through effective floor leadership and ensure a consistent, high-quality customer experience.

Candidates should have 3–5+ years of experience in a retail leadership role with a strong background in operations and team building. The ideal applicant is a proactive problem-solver who is comfortable using data to improve performance and possesses a passion for interior design and retail innovation.

• Competitive salary • Comprehensive benefit package • Bonus program • Generous paid time off • Dynamic and inclusive work culture • Career growth and development

• Résolution de problèmesSouhaitée
• Analyse de donnéesSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail management
• Team leadership
• Operational excellence
• Inventory management
• Sales performance tracking
• Customer experience
• SOP development
• Staff coaching
• Visual merchandising
• Data analysis
• Vendor oversight
• Budget management
• Communication
• Problem solving
• Interior design
• Hospitality
• Retail Operations
• Business Metrics
• People Management
• Constructive Feedback
• Business Objectives
• Time Off Management
• Artificial Intelligence
• Customer Service
• Interior Design
• Sales
• Selling Techniques
• Leadership
• Scalability
• Innovation
• Inventory Management
• Operational Excellence
• Operations
• Organizational Structure
• Performance Metric
• Coaching
• Retail Management
• Team Building
• Scheduling
• Coordinating

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine