Shop Manager

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities in Northern BC. Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence. As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for. Why work at Craftsman Collision? * Earn up to $150,000 per year (base salary + monthly/annual bonuses) * Up to $10,000 signing bonus or relocation assistance amount (within Canada) * Comprehensive benefits package * Company provided vehicle and $250 gas allowance per month * Modern facilities with state of the art equipment and tools * Opportunities for professional growth and I-CAR training * Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way WHAT YOU’LL DO * Lead daily shop operations to ensure efficiency, quality, and profitability. * Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators. * Champion a culture of safety, continuous improvement, and customer care. * Manage shop financials, KPIs, payroll, and vendor relationships. * Promote Craftsman Collision in the community and support business development initiatives. * Ensure compliance with all regulatory standards, company policies, and procedures. WHAT WE’RE LOOKING FOR * 5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required). * Post-secondary education in a related field is an asset. * Strong understanding of shop operations, budgeting, and performance management. * Excellent leadership, communication, and problem-solving skills. * Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset. * Valid Class 5 driver’s license with a clean abstract. * Legally entitled to work in Canada.

Lead daily shop operations to ensure efficiency, quality, and profitability while managing financials and KPIs. Provide coaching and support to technicians and estimators to deliver an exceptional customer experience.

Requires 5+ years of progressive experience in automotive or collision repair leadership and a valid Class 5 driver's license. Post-secondary education and familiarity with estimating software like Mitchell or Audatex are considered assets.

• Comprehensive Benefits Package • Signing Bonus • Relocation Assistance • Company Provided Vehicle • Gas Allowance • Professional Growth Opportunities • I-CAR Training

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Excellence
• Team Leadership
• Financial Management
• KPI Management
• Customer Service
• Budgeting
• Performance Management
• Problem Solving
• Collision Repair Management
• Vendor Management

• Management & Leadership
• Trades
• Transportation
• Customer Service & Support

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine