Shop Manager

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities. Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence. As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for. WHAT YOU’LL DO * Lead daily shop operations to ensure efficiency, quality, and profitability. * Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators. * Champion a culture of safety, continuous improvement, and customer care. * Manage shop financials, KPIs, payroll, and vendor relationships. * Promote Craftsman Collision in the community and support business development initiatives. * Ensure compliance with all regulatory standards, company policies, and procedures. WHAT WE’RE LOOKING FOR * Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered * Strong understanding of operations, budgeting, and expense management * I-CAR Platinum certification would be an asset * 5 years of progressive and/or related experience, including experience in sales, customer service, management or leadership would be an asset * Proficiency in Mitchell Estimating, Audatex, ALLDATA is preferred but not required * Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies is preferred * Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers * Demonstrated aptitude to prioritize tasks based on comparative importance and urgency * A well-defined sense of diplomacy, including negotiation and conflict resolution skills * Proven experience effectively leading a team in a fast-paced environment * Demonstrated time management, problem solving, critical thinking and sound judgement skills * Strong interpersonal skills with customer service-oriented attitude * Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications * Demonstrated desire and aptitude for learning and development * Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years * Must be legally entitled to work in Canada with no restriction * Ability to travel occasionally within Canada and to the US for company functions WHY WORK WITH US? * Earn up to $150,000 per year (base salary + monthly/annual bonuses) * Up to $10,000 signing bonus or relocation assistance amount (within Canada) * Comprehensive benefits package * Company provided vehicle and $250 gas allowance per month * Modern facilities with state of the art equipment and tools * Opportunities for professional growth and I-CAR training * Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way *

Lead daily shop operations to ensure efficiency, quality, and profitability while managing financials and KPIs. Provide coaching and support to a diverse team of technicians and estimators to deliver an exceptional customer experience.

Requires at least 5 years of progressive experience in management or leadership, preferably with a post-secondary degree or diploma. Candidates should possess strong operational knowledge and a valid class 5 driver's license with a clean abstract.

• Comprehensive Benefits Package • Company Provided Vehicle • Gas Allowance • Signing Bonus • Relocation Assistance • Professional Growth Opportunities • I-CAR Training

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Operational Excellence
• Team Leadership
• Financial Management
• KPI Management
• Customer Service
• Conflict Resolution
• Budgeting
• Expense Management
• Time Management
• Problem Solving
• Critical Thinking
• Negotiation
• Strategic Planning
• Vendor Management
• Personnel Coaching
• Regulatory Compliance
• Auto Body Repairs
• Customer Service Management
• Diplomacy
• Willingness To Learn
• Valid Driver's License
• Advanced Driver Assistance Systems
• Business Development
• Continuous Improvement Process
• Sales
• Leadership
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Listening Skills
• Microsoft Outlook
• Operations
• Coaching
• Video Conferencing
• Vendor Relationship Management
• Prioritization
• Teamwork

• Management & Leadership
• Trades
• Transportation
• Customer Service & Support
• Construction
• Shop Manager
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine