Junior Desk Adjuster

Résumé du poste

The Junior Desk Adjuster will investigate, evaluate, negotiate, and settle auto, property, and casualty claims through telephone and written correspondence. They are responsible for maintaining accurate documentation, conducting site inspections, and providing exceptional service to clients and policyholders.

Détails du poste

We are currently seeking a Junior Desk Adjuster to join our growing team in Calgary or Edmonton, Alberta. This is an excellent opportunity for individuals looking to build a long-term career in the insurance claims industry. As a Junior Desk Adjuster, you will investigate, evaluate, negotiate, and settle auto, property and casualty claims through telephone and written correspondence. Working closely with clients, insureds, and field adjusters, you will provide exceptional customer service while ensuring claims are handled efficiently and professionally. RESPONSIBILITIES * Investigate, analyze, and evaluate property and casualty claims. * Conduct site inspections and gather information related to losses. * Review policy coverage and determine claim eligibility and settlement recommendations. * Negotiate and resolve claims in accordance with company standards and provincial licensing requirements. * Maintain accurate claim documentation, reports, billing records, and expense records. * Deliver timely updates and exceptional service to policyholders, clients, and stakeholders. * Build and maintain strong client relationships through professional communication and collaboration. QUALIFICATIONS * Minimum of 2 years of experience in an insurance claims environment. * Alberta Level 1 Adjuster License preferred, or actively working toward obtaining one. * Ability to obtain adjuster licenses in multiple provinces is considered an asset. * Knowledge of auto and casualty claims will be considered an asset. * Excellent verbal and written communication skills. * Professional telephone etiquette and customer service skills. * Strong organizational and time-management abilities. * Excellent transcription and documentation skills. * Advanced computer proficiency, including Microsoft Office 365 and Windows applications. * Ability to manage multiple priorities in a fast-paced environment. * Willingness to work in a dynamic environment with opportunity for career growth #LI-JD2 Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com [https://www.crawco.com/] Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

Ce que vous ferez

The Junior Desk Adjuster will investigate, evaluate, negotiate, and settle auto, property, and casualty claims through telephone and written correspondence. They are responsible for maintaining accurate documentation, conducting site inspections, and providing exceptional service to clients and policyholders.

Exigences

Candidates must have a minimum of 2 years of experience in an insurance claims environment and possess or be working toward an Alberta Level 1 Adjuster License. Strong communication, organizational, and computer skills are essential for success in this role.

Avantages

• Pay and incentive plans • Benefit programs • Training programs • Sustainability programs

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Negotiation · Souhaitée
• Documentation · Souhaitée
• Reporting · Souhaitée
• Communication Skills · Souhaitée
• Site Inspections · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Insurance claims
• Investigation
• Negotiation
• Customer service
• Policy coverage
• Site inspections
• Documentation
• Time-management
• Microsoft Office 365
• Windows applications
• Communication skills
• Transcription
• Analytical skills
• Reporting
• Relationship management
• Site Inspection
• Continuous Development
• Microsoft 365
• Claims Resolution
• Information Gathering
• Adjuster License
• Billing
• Customer Service
• Textiles
• Communication
• Settlement
• Telephone Skills
• Professional Communication
• Time Management
• Transcribing

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Administrative
• Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators