Full Time Guest Service Agent

What’s In It For Me At Staybridge Suites Toronto Vaughan South and Crescent Hotels & Resort, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine brightly in your career journey. Whether it's our health and wellness programs, best-in-class learning and development, or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver what you need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Opportunity to grow with us Discounts to any of our Crescent-managed properties in North America and IHG hotels globally for you & your family members A workplace that you can be proud of, where you are valued, trusted and supported by the team Guest Service Agent Incentives and perks. Here Is What You Will Be Doing Each Day As our Guest Services Agent, you'll greet guests warmly during check-ins, assign rooms based on their preferences, and help make their stay comfortable. You'll handle incoming calls, take messages, and deliver them promptly. You'll provide information about local amenities and attractions and ensure smooth check-outs by preparing room bills. You'll also address any guest complaints with a positive attitude and perform other tasks as needed. Does this sound like you? We’re looking for someone who can communicate well, has great guest service skills, and works well both in a team and independently. Confidentiality is key in this role. You'll need to be available for a flexible schedule, including nights, weekends, and holidays, and must be legally authorized to work in Canada. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Greet guests, manage check-ins and check-outs, and assign rooms based on preferences. Handle incoming calls, provide local information, and resolve guest complaints with a positive attitude.

Candidates must have strong communication and guest service skills and be able to work independently or as part of a team. Legal authorization to work in Canada and availability for a flexible schedule including nights, weekends, and holidays are required.

• Health And Wellness Programs • Learning And Development • Travel Discounts • Competitive Wages • Benefit Plan • RSP Matching Program • Flexible Scheduling • Employee Discounts

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Guest Service
• Communication
• Teamwork
• Independent Work
• Confidentiality
• Conflict Resolution
• Front Desk Operations
• Time Management

Expérience minimale

0+ ans

Postuler avant le

26 août 2026