IT Support Engineer | $55/hr Remote

Position: IT Support Specialist Type: Contract Compensation: $30 - $55/hour Location: Remote Commitment: 10-40 hrs/week Role Responsibilities Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments. Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM). Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents. Support non-technical users with clear, empathetic communication and step-by-step technical guidance. Contribute detailed, scenario-based examples and process documentation reflecting best practices in IT support. Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback. Requirements Have strong relevant experience in the domain providing Tier 2/3 IT support. Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis. Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms. Strong written and verbal communication skills, with a focus on supporting non-technical end users. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous. Application Process Easy Apply on LinkedIn Check email for next steps Participate in resume evaluation & interview stage

Diagnose and resolve hardware, software, and networking issues across multiple operating systems. Document incidents in ITSM systems and provide technical guidance to non-technical users.

Requires strong experience in Tier 2/3 IT support and proficiency in root cause analysis and technical documentation. Certifications like CompTIA A+, Network+, or ITIL Foundation are considered advantageous.

• Technical DocumentationSouhaitée
• DNSSouhaitée
• Root Cause AnalysisSouhaitée
• WindowsSouhaitée
• TCP/IPSouhaitée
• VPNSouhaitée
• LinuxSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hardware Troubleshooting
• Software Troubleshooting
• Windows
• Mac
• Linux
• TCP/IP
• DNS
• VPN
• ITSM
• Root Cause Analysis
• Technical Documentation
• Tier 2/3 Support

• Technology
• Customer Service & Support
• Consulting

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte