AR & Collections Specialist

Company Description CSA Transportation is a North American logistics provider specializing in Less Than Truckload (LTL) freight services across Canada and the United States. We are highly professional transportation organization dedicated to providing the best possible combination of service and price in the industry. Operating 15 terminals throughout Canada and the USA, our vision is to be one of the leading transportation organizations in North America, and as such we are looking for individuals who support our shared values of personalized service, professionalism, entrepreneurial spirit and accountability. At CSA Transportation, we value our employees and strongly encourage career advancement and professional growth. We are seeking a detail-oriented and proactive AR & Collections Specialist to join our finance team. The ideal candidate will be responsible for managing accounts receivable, ensuring timely collections, and maintaining accurate financial records. This role requires strong analytical skills, excellent communication, and proficiency with various accounting software to support the company's financial health and customer relationships. Key Responsibilities: Accounts Receivable & Collections Monitor customer accounts and Accounts Receivable aging reports on a daily basis. Contact customers regarding past-due invoices through phone, email, and customer portals. Follow up consistently on outstanding balances until payment is received. Reduce overdue Accounts Receivable and improve overall Days Sales Outstanding (DSO) Escalate delinquent accounts to management when necessary. Customer Account Management Maintain accurate and up-to-date customer account records. Reconcile customer accounts and investigate discrepancies. Research and resolve short payments, overpayments, duplicate payments, unapplied cash, and payment deductions. Process or coordinate adjustments and credits as required. Ensure all customer accounts are properly balanced and cleaned up on an ongoing basis. Identify trends or recurring issues that delay payment and recommend corrective actions. Maintain professional, responsive communication with customers while supporting timely payment. Invoice & Documentation Support Respond promptly to customer requests for invoice copies and supporting documentation. Ensure customers receive any invoices they have not received. Provide required backup documentation or any other supporting documents for payment Coordinate with the Billing and Operations teams to obtain missing documentation promptly. Verify that customer documentation requirements are met to prevent payment delays. Reporting & Collaboration Prepare and review Accounts Receivable aging reports. Communicate collection issues and payment trends to management. Work closely with Billing, Dispatch, Operations, and Accounting to resolve customer issues. Identify and communicate recurring billing or documentation issues that affect collections. Assist with month-end/year-end Accounts Receivable reconciliations. What we require from you: Minimum 3-4 years of proven experience in accounts receivable, collections, or related financial roles preferably in transportation industry. Proficiency in data entry, account reconciliation, and financial analysis Exceptional organizational skills with attention to detail in managing multiple accounts Excellent negotiation skills with the ability to handle difficult conversations professionally Effective communication skills including phone etiquette and customer service experience Proficiency in Microsoft Excel - Average to Intermediate level Experience with TruckMate or other Transportation Management Systems is a strong asset. What we offer you A chance to join a growing, fast-paced company Being part of a fun and collaborative team in a challenging work setting Health & Benefits program; RRSP Program Competitive Salary Benefits: Casual dress Dental care Extended health care Life insurance On-site parking Paid time off RRSP match

The specialist manages accounts receivable by monitoring aging reports, contacting customers for past-due invoices, and reducing Days Sales Outstanding. They are also responsible for reconciling customer accounts, resolving payment discrepancies, and collaborating with billing and operations teams.

Candidates must have 3-4 years of experience in accounts receivable or collections, ideally within the transportation industry. Proficiency in Microsoft Excel and strong negotiation and communication skills are required, with experience in TruckMate being a significant asset.

• Health & Benefits program • RRSP Program • Casual dress • Dental care • Extended health care • Life insurance • On-site parking • Paid time off • RRSP match

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Accounts Receivable
• Collections
• Account Reconciliation
• Financial Analysis
• Data Entry
• Negotiation
• Customer Service
• Microsoft Excel
• TruckMate
• Transportation Management Systems
• Aging Reports
• Dispute Resolution
• Documentation Support

• Finance & Accounting
• Transportation
• Logistics

Expérience minimale

2+ ans

Postuler avant le

18 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte