7x7 Service Supervisor

We are looking for a talented 7x7 Service Supervisor to join our team specializing in Service for our Operation Unit in Grande Prairie, AB. In this role, you will make an impact in the following ways: * Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. * Communicate repair plans clearly to Technicians, aligning them with customer quotes. * Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. * Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. * Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

The Service Supervisor coordinates service technicians and team leaders to ensure efficient repair schedules and high-quality service delivery. They also manage service logistics, develop accurate customer quotes, and provide technical support to resolve complex issues.

Candidates must hold a journeyman On/Off road Heavy Equipment Technician ticket and possess experience with Cummins engines or generators. Familiarity with mining, drilling, and frac rig applications is considered an asset for this role.

• Company Pension Plan • Medical Insurance • Dental Insurance • Life Insurance

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Service supervision
• Team leadership
• Heavy equipment maintenance
• Technical coaching
• Repair scheduling
• Customer service
• Warranty management
• Process improvement
• Technical escalation
• Logistics management
• Quote development
• Safety compliance
• Technical Issues
• Planning
• Technical Support
• Building Management System
• Management
• Customer Service
• Continuous Improvement Process
• Oil and Gas
• Logistics Management
• Operations
• Quality Assurance
• Coaching
• Team Leadership
• Scheduling
• Process Improvement

• Trades
• Management & Leadership
• Energy
• Engineering
• Logistics
• Service Supervisor
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

1 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine