Field Service Manager – Canada

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations. CTOS operates 40 locations across Canada and the U.S.. This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers. What You’ll Do * Dispatch and coordinate Field Service Technicians for all offsite work * Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments * Review and verify technician work; escalate issues as needed * Manage incoming service calls and assign resources accordingly * Maintain compliance with Canada Transport regulations and technician logs * Review inspection reports, repair orders, and timecards for accuracy * Update and maintain the Customer Interaction Center daily * Communicate with customers and internal teams to minimize equipment downtime * Partner with the Service Manager to improve operations and customer satisfaction * Support scheduling, including on-call rotations and reporting * Travel as needed (25% +) based on business needs * Ensure adherence to safety standards and participate in CTOS and OEM training What We’re Looking For * High School Diploma or equivalent * Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience) * 5+ years of experience in heavy equipment, truck, or construction machinery repair * Strong knowledge of: * Hydraulics * Electrical systems * Chassis and track equipment * Utility equipment (cranes, digger derricks, hi-rail) * Ability to read and interpret technical manuals and diagnostics * Strong leadership, communication, and problem-solving skills * Comfortable using laptops/diagnostic tools The Ideal Candidate * Hands-on leader who leads by example * Highly collaborative and solutions-oriented * Committed to safety, quality, and customer satisfaction * Thrives in a fast-growing, team-focused environment Benefits * Life Insurance * Accidental Death & Dismemberment (AD&D) * Dependent Life Insurance * Short-Term Disability (STD) * Long-Term Disability (LTD) * Extended Health Care Coverage * Virtual Health Services * Employee Assistance Program (EAP) & Travel Assistance * RRSP (Registered Retirement Savings Plan) * Paid Vacation, Holidays & Sick Days

The Field Service Manager coordinates field operations, dispatches technicians, and ensures high-quality service delivery for utility equipment. They also manage service calls, maintain regulatory compliance, and support operational improvements alongside the Service Manager.

Candidates must have a High School Diploma and a Journeyman or Red Seal Heavy Equipment Technician certification. A minimum of 5 years of experience in heavy equipment or truck repair is required, along with strong technical knowledge of hydraulics and electrical systems.

• Life Insurance • Accidental Death & Dismemberment • Dependent Life Insurance • Short-Term Disability • Long-Term Disability • Extended Health Care Coverage • Virtual Health Services • Employee Assistance Program • Travel Assistance • Registered Retirement Savings Plan • Paid Vacation • Paid Holidays • Paid Sick Days

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Team LeadershipSouhaitée
• schedulingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Field service management
• Hydraulics
• Electrical systems
• Heavy equipment repair
• Truck maintenance
• Aerial bucket trucks
• Digger derricks
• Cranes
• Hi-rail trucks
• Technical diagnostics
• Team leadership
• Problem-solving
• Compliance management
• Customer service
• Scheduling
• Safety standards
• Utility Equipment
• Virtual Health
• Solution-Oriented
• Convergent Technologies Operating Systems
• Customer Service
• Communication
• Electrical Systems
• Employee Assistance Programs
• Field Service Management
• Leadership
• Problem Solving
• Operations
• Safety Standards
• Technical Communication
• Troubleshooting (Problem Solving)
• Diagnostic Tools
• Coordinating

• Management & Leadership
• Trades
• Construction
• Manufacturing
• Transportation
• Field Service Manager
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Formation minimale

Études secondaires

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine