Field Service Manager – Canada

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations. CTOS operates service locations in Ayr, Ontario, Calgary and Edmonton, Alberta, and is part of a North American network of over 40 locations across the U.S. and Canada. This role is on-site and can be based out of any CTOS Canada location. We specialize in truck-mounted hydraulic utility equipment, including: * Aerial bucket trucks * Digger derricks * Hi-rail trucks * Cranes * Other utility and heavy equipment About the Role Are you a driven professional with strong heavy equipment experience? If so, we want to hear from you. As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers. What You’ll Do * Dispatch and coordinate Field Service Technicians for all offsite work * Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments * Review and verify technician work; escalate issues as needed * Manage incoming service calls and assign resources accordingly * Maintain compliance with DOT regulations and technician logs * Review inspection reports, repair orders, and timecards for accuracy * Update and maintain the Customer Interaction Center daily * Communicate with customers and internal teams to minimize equipment downtime * Partner with the Service Manager to improve operations and customer satisfaction * Support scheduling, including on-call rotations and reporting * Travel as needed (10–25%) based on business needs * Ensure adherence to safety standards and participate in CTOS and OEM training What We’re Looking For * High School Diploma or equivalent (GED) * Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience) * 5+ years of experience in heavy equipment, truck, or construction machinery repair * Strong knowledge of: * Hydraulics * Electrical systems * Chassis and track equipment * Utility equipment (cranes, digger derricks, hi-rail) * Ability to read and interpret technical manuals and diagnostics * Strong leadership, communication, and problem-solving skills * Comfortable using laptops/diagnostic tools The Ideal Candidate * Hands-on leader who leads by example * Highly collaborative and solutions-oriented * Committed to safety, quality, and customer satisfaction * Thrives in a fast-growing, team-focused environment Benefits * Life Insurance * Accidental Death & Dismemberment (AD&D) * Dependent Life Insurance * Short-Term Disability (STD) * Long-Term Disability (LTD) * Extended Health Care Coverage * Virtual Health Services * Employee Assistance Program (EAP) & Travel Assistance * RRSP (Registered Retirement Savings Plan) * Paid Vacation, Holidays & Sick Days

Coordinate field operations by dispatching technicians and managing service calls to minimize equipment downtime. Perform and verify troubleshooting, repair, and maintenance of truck-mounted hydraulic utility equipment in both shop and field environments.

Requires a High School Diploma and a Journeyman or Red Seal Heavy Equipment Technician certification. Candidates must have 5+ years of experience in heavy equipment repair with strong knowledge of hydraulics and electrical systems.

• Life Insurance • Accidental Death & Dismemberment (AD&D) • Dependent Life Insurance • Short-Term Disability (STD) • Long-Term Disability (LTD) • Extended Health Care Coverage • Virtual Health Services • Employee Assistance Program (EAP) • Travel Assistance • RRSP (Registered Retirement Savings Plan) • Paid Vacation • Holidays • Sick Days

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Field Service Coordination
• Heavy Equipment Repair
• Hydraulics
• Electrical Systems
• Chassis and Track Equipment
• Technical Manual Interpretation
• Leadership
• Problem Solving
• Diagnostic Tools
• Dispatching
• DOT Compliance
• Customer Service

Formation minimale

Certificat de métier

Expérience minimale

5+ ans