Dalbir Singh Bhohi

● Experienced Account Manager with 10+ years of expertise in business development, territory development, and upselling. ● Proven track record of surpassing sales targets and driving revenue growth through strategic planning and effective client relationship management. ● Diverse background in hardware, software, and enterprise sales, providing a deep understanding of industry trends and customer needs. ● Skilled in identifying and capitalizing on untapped markets, increasing market share, and forging strategic partnerships. ● Strong interpersonal and communication skills, fostering collaborative relationships with clients and cross-functional teams to achieve sales excellence.

• Account Management
• Sales Reporting
• Territory Management
• Upselling

1. Accounts Receivable – Customer Service

   Echelon Insurance

   avr. 2022 to mars 2024

   • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided prompt, accurate and friendly customer service to brokers and insured clients and responded to general billing inquiries & reviewed policy status to provide updates • Reviewed and amended payment schedule and processed credit card payment and applied them to policy administration system to keep track of customer transactions • Ability to manage a large number of incoming calls, along with the ability to handle and resolve customer complaints in a professional manner.

2. AR Collections – Accounts Receivable Collections Agent

   Reliance Home Comfort

   déc. 2020 to nov. 2021

   • Responsible for recovering funds on past due account and successfully negotiate appropriate payment arrangement terms with customers • Maintained positive customer relationships in order to retain the customer by resolving customer disputes and complaints within company guidelines, emphasizing on providing excellent customer service • Accurately update customer records in the billing system, process adjustments and update customer information as required • Responsible for departmental objectives for amounts recovered, call quality, and productivity • Achieved all standard department key performance indicators including, quality, average handle time, promoting paperless billing and pre-authorized credit card payments.

3. Senior Sales Representative

   Compugen Inc

   avr. 2019 to mai 2020

   • Attended face-to-face customer meeting and events with the result that the customer gains further confidence in Compugen in general and their sales team specifically • Supplied quotes to the customer in a timely and effective manner and maintaining a complete record to maximize opportunities • Resolved any order-related problems using tenacity, persistence and a high level of tact • Kept complete track of all quotes sent to the customer to make regular follow ups and convert quotes into orders • Assisting Account Associates and Accounts Executives • Successfully promoted and sold Compugen as a full service, benefited IT systems integrator • Maintained and develop a high level of knowledge of new technology and the company's solution offering • Negotiated with supplier to get the best price and fastest response to reach target of SLA

4. Sales Associate Representative

   TechData Corporation

   oct. 2018 to févr. 2019

   • Generated pricing and quotations to customers in line with budget requirements, taking and processing customer orders ensuring high standards of quality assurance • Worked with vendors on identifying opportunities for new initiatives, technology, up/cross sell and operational improvements • Gained customer trust and confidence by demonstrating stock reservation and releasing to ensure complete business flow and customer satisfaction. • Manage perfect flow of business routine, complex or non-complex issues to complete the business opportunity

5. Account Manager

   Logicom Distribution Public Limited, HPESS

   juill. 2017 to août 2018

   • Managed end-to-end channel business of HPE in UAE & Bahrain region and was responsible for increasing market share by enabling net new potential partners • Identified opportunities via pipeline management & public tenders, deals and lead generation to implement business growth strategy for partners to gain their share of revenue to business • Negotiated and closed long-term agreements with new clients in assigned territory • Built relationships with customers and the community to promote long term business growth • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms thereby penetrating new accounts. • Worked with existing customers to increase purchases of products and services

6. Sales Specialist

   APTEC Distribution an Ingram Micro Company, HP ESS, United, Emirates

   avr. 2014 to janv. 2017

   • Responsible for account management with the objective of maximizing revenue of key accounts in the UAE (United Arab Emirates) • Developed new customer accounts • Managed quarterly business planning and pipeline • Achieved individual target per quarter – revenue, GP & customer breadth • Reported to Business Unit Manager & submitting forecast of lost business listing valid reasons • Supported Sales Team by sharing business aspects & being a technical team player.

7. Sales Executive

   ATOM Options Computers, HPE / Fujitsu ESS

   avr. 2012 to mars 2014

   • Responsible for managing a geographical sales area and generating increased revenue streams by tailoring company strategies, products, and solutions to meet the needs of the customer • Experience in customer service, face to face and over the phone • Generated interest and awareness in customer about the new product to be launched • Identified sales prospect, makes preliminary contact with customers, and introduced the company's product • Handled the tasks of explaining various computer products, conduct demonstrations and explain the benefits of the product

8. Supervisor/ Marketing manager

   IML Events And Marketing

   févr. 2009 to déc. 2011

   • Responsible for managing a geographical sales area and generating increased revenue streams by tailoring company strategies, products, and solutions to meet the needs of the customer • Experience in customer service, face to face and over the phone • Generated interest and awareness in customer about the new product to be launched • Identified sales prospect, makes preliminary contact with customers, and introduced the company's product • Handled the tasks of explaining various computer products, conduct demonstrations and explain the benefits of the product

9. Promoter & Merchandiser for I-RIVER at Plug-Ins Electronics; Merchandiser for Jumbo Electronics; Merchandiser for Cellucom all brands in store

   Plug-Ins Electronics; Jumbo Electronics; Cellucom

   juin 2003 to nov. 2008

   Deira City Center ( Plug-Ins, Axiom & Jumbo Electronics) & Mall Of Emirates (Cellucom)

   • Direct Sales of I-River music mp3 player, stock maintenance on shelf and warehouse, achieving Monthly Targets, • Direct Sales of O2 PDA’, Achieving Monthly Targets, Stock counting, After sales service, Technical support • Sales of all mobile brands -Nokia, Motorola, Samsung, Sony Ericsson, Black Berry, PDA’s HTC, I-mate Promate headsets. • Maintaining display of products in store.

1. London City College

   BBA, International Business

   UAE Campus

   2005 to 2008