Lounge Supervisor (Evans)

Résumé du poste

The Lounge Supervisor is responsible for providing friendly and efficient service to guests while ensuring compliance with alcohol regulations and safety standards. They also oversee food and beverage preparation, cash handling, and team collaboration to maintain a clean and welcoming environment.

Détails du poste

POSITION SUMMARY The Lounge Attendant is responsible for providing friendly, attentive, and efficient service to guests in the lounge area. This role ensures a positive guest experience while maintaining compliance with AGCO alcohol service regulations, health and safety standards, and Delta Bingo policies. ---------------------------------------- KEY RESPONSIBILITIES GUEST SERVICE & EXPERIENCE * Greet and serve guests promptly, courteously, and professionally. * Take orders accurately and deliver food, beverages, and other items efficiently. * Respond to guest inquiries and resolve minor concerns or escalate to management as appropriate. * Maintain a welcoming, clean, and safe environment for all guests. FOOD & BEVERAGE SERVICE * Prepare and serve alcoholic and non-alcoholic beverages in accordance with AGCO regulations. * Follow responsible alcohol service practices, including verifying ID and monitoring consumption. * Assist in food and beverage preparation, stocking, and presentation as needed. * Handle cash, tabs, and point-of-sale transactions accurately. COMPLIANCE & SAFETY * Adhere to AGCO regulations, Delta Bingo policies, and standard operating procedures. * Follow all health, safety, and sanitation guidelines. * Report any unsafe conditions, incidents, or non-compliant behavior to management. TEAMWORK & COMMUNICATION * Collaborate with other lounge and gaming staff to ensure smooth service. * Assist with cleaning, setup, and closing procedures. * Attend team meetings and training sessions as required. ---------------------------------------- QUALIFICATIONS & EXPERIENCE * Previous experience in hospitality, food & beverage, or customer service is preferred. * Strong interpersonal and communication skills. * Ability to work in a fast-paced, guest-focused environment. * Must be legally eligible to serve alcohol in Ontario (Smart Serve certification preferred or required). * Ability to stand for long periods and lift up to 25 lbs as required.

Ce que vous ferez

The Lounge Supervisor is responsible for providing friendly and efficient service to guests while ensuring compliance with alcohol regulations and safety standards. They also oversee food and beverage preparation, cash handling, and team collaboration to maintain a clean and welcoming environment.

Exigences

Candidates should have previous experience in hospitality or customer service and possess strong communication skills. A Smart Serve certification is preferred or required to ensure legal compliance with alcohol service in Ontario.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Safety Compliance · Souhaitée
• Manipulation d’argent · Souhaitée
• Sanitation · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Food and beverage service
• Alcohol service
• Cash handling
• Point-of-sale transactions
• Interpersonal skills
• Communication skills
• Sanitation
• Safety compliance
• Teamwork
• Problem solving
• Health And Safety Standards
• Cash Handling
• Management
• Customer Service
• Communication
• Standard Operating Procedure
• Point Of Sale

Domaines d’emploi

• Hospitality
• Food & Beverage
• Customer Service & Support
• Lounge Supervisor
• Waiter / Waitress
• Waiters
• Waiters and Waitresses