Recall Coordinator - Smile City Dental

We're Hiring: Recall Coordinator Smile City Dental | Full-Time Do you enjoy connecting with people and helping them stay on track with their oral health? At Smile City Dental, we believe every patient deserves to feel cared for—even after they leave our office. We're looking for a friendly, organized, and motivated Recall Coordinator who loves building relationships, keeping schedules full, and ensuring patients never miss the care they need. If you're passionate about creating exceptional patient experiences and thrive in a fast-paced dental office, we'd love to meet you! Schedule Full-Time Monday & Friday: 10:00 AM – 5:00 PM Tuesday – Thursday: 10:00 AM – 7:00 PM Saturday: 9:00 AM – 5:00 PM What You'll Do Contact patients who are due or overdue for hygiene and treatment appointments Build and maintain a productive recall schedule Answer patient questions and provide outstanding customer service Schedule and confirm appointments Verify insurance when needed and assist with patient inquiries Maintain accurate patient records and recall systems Work closely with the clinical team to keep the schedule efficient and productive Build lasting relationships that encourage patients to return for ongoing care What We're Looking For Minimum 2 years of dental administration experience (required) Experience with recall systems, scheduling, and dental insurance Strong communication, organization, and multitasking skills A friendly, energetic, and patient-focused personality Comfortable making outbound calls and building rapport with patients Multilingual candidates are an asset What We Offer Competitive hourly wage Comprehensive dental, medical, and extended health benefits RRSP contribution program Continuing education and professional development opportunities Supportive and collaborative team environment Opportunities for career growth within our organization If you love building relationships and making a difference one conversation at a time, we'd love to hear from you. Apply today! We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. We use AI tools to support parts of our hiring process, but all interviews and final decisions are led by real people who value genuine connection and human judgment.

The Recall Coordinator is responsible for contacting patients due for hygiene and treatment to maintain a productive schedule. They provide outstanding customer service, verify insurance, and maintain accurate patient records to ensure ongoing care.

Candidates must have a minimum of 2 years of dental administration experience and proficiency with recall systems and insurance. Strong communication skills and a patient-focused personality are essential.

• Dental Insurance • Medical Insurance • Extended Health Benefits • RRSP Contribution Program • Continuing Education • Professional Development Opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Dental Administration
• Recall Systems
• Scheduling
• Dental Insurance Verification
• Customer Service
• Outbound Calling
• Patient Relationship Management
• Multitasking
• Organization
• Communication
• Oral Health
• Patient Communication
• Outbound Calls
• Rapport Building
• Workplace Inclusivity
• Energetic

• Healthcare
• Administrative
• Customer Service & Support
• Recall Coordinator
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine