Group Service Representative

Temporary position for 12 months. As a Group service representative, you help build, serve and maintain business relationships with members and clients. You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies. You help analyze member/client needs and develop and implement personalized solutions. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential. You will be responsible for a dedicated territory and the related objectives. More specifically, you will be required to: Handle groups greater than 50 employees Support assigned clients in terms of managing and administrating group insurance plans Establish and maintain client relationships by identifying current tor potential needs and promoting client retention Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction Analyze and respond to clients needs, process requests and ensure required follow ups Analyze and respond to clients with regards to products and solutions offered Collect, organize and analyze information when adding or modifying plans Present to clients and attend client meetings. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. #LI-Hybrid What you bring to the table Bachelor's degree in a related field A minimum of two years of relevant experience in group insurance Please note that other combinations of qualifications and relevant experience may be considered Intermediate experience handling large groups with 50+ members Intermediate experience with hospitals or public sector GBA/CEBS designation Knowledge of Group Insurance Benefits Knowledge of distribution network Must have a valid G driver's license and access to a vehicle Available for travel in the Calgary, Edmonton and surrounding area Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Member/client sales and service (FG) Unposting Date 2026-08-27

The Group Service Representative builds and maintains business relationships with clients while managing group insurance plans for organizations with over 50 employees. They are responsible for analyzing client needs, implementing personalized solutions, and promoting products to drive business objectives.

Candidates must hold a bachelor's degree in a related field and possess at least two years of relevant experience in group insurance. A valid G driver's license and access to a vehicle are required for travel within the Calgary and Edmonton areas.

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

• Analyse de donnéesSouhaitée
• VenteSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Group insurance
• Client relationship management
• Business development
• Sales
• Strategic planning
• Interpersonal savvy
• Data analysis
• Presentation skills
• Customer focus
• Action oriented
• Nimble learning
• Public sector knowledge
• Distribution network knowledge
• Group Insurance
• Action Oriented
• Experimental Learning
• Business Objectives
• Valid Driver's License
• Certified Employee Benefit Specialist
• Customer Service
• Telehealth

• Finance & Accounting
• Customer Service & Support
• Sales
• Management & Leadership
• Group Service Representative
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

28 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine