Account Director

Company Description WHO ARE WE? Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. That’s something we’re truly proud of, Work That Matters, People Who Care. Job Description WHAT’S THE JOB? As an Account Director supporting Simon Fraser University, you will lead a dedicated facilities management team and oversee the delivery of high-quality custodial services across a dynamic post-secondary campus environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with university stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming campus for students, faculty, staff, and visitors—while advancing your leadership career with Dexterra. Key Responsibilities: Lead revenue growth and ensure profitability for assigned accounts Build and maintain strong client relationships through excellent service delivery Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments. Manage, mentor, and inspire on-site teams to achieve performance goals Identify and pursue new business opportunities to drive account growth Conduct regular site visits and quality audits to ensure adherence to service and compliance standards. Oversee resource planning, scheduling, and workforce optimization Recruit, onboard, and train team members to support operational success Ensure compliance with safety standards and quality assurance protocols Drive client satisfaction and long-term account retention Qualifications WHO ARE WE LOOKING FOR? Minimum of 2 years of management experience and directing a team in facility services or related field Proficiency in Microsoft Office 365 and other software applications Ability to effectively use hand-held computer technology Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline Strong communication skills with the ability to interact professionally with clients at all levels Ability to maintain excellent relations with People – employees, client and customers Familiar with health, safety and environmental management systems A clear criminal record check is required for this role. Additional Information WHAT’S IN IT FOR YOU? Be part of an industry that's more important than ever! Employee Referral Program! Career advancement opportunities. Whereas other companies are downsizing, we are growing! Be #1 on day 1 by joining an industry leader. Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request. #IND1

Lead a facilities management team to deliver high-quality custodial services at Simon Fraser University. Responsible for managing budgets, driving revenue growth, and maintaining strong client relationships to ensure operational excellence.

Requires at least 2 years of management experience in facility services and proficiency in Microsoft Office 365. Candidates must have a proven track record in employee performance management and a clear criminal record check.

• Employee Referral Program • Career Advancement Opportunities

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Facilities Management
• Client Relationship Management
• Budget Management
• Operational Leadership
• Workforce Optimization
• Recruitment
• Performance Management
• Health and Safety Compliance
• Quality Auditing
• Strategic Planning
• Microsoft Office 365
• Resource Planning

• Management & Leadership
• Government & Public Sector
• Trades
• Security & Safety
• Sales

Expérience minimale

2+ ans

Postuler avant le

23 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte