Diane Kalmuk

Product Specialist with experience in product operations, stakeholder coordination, CRM systems, and workflow improvement. Strong background in data accuracy, vendor communication, and cross-functional support. Known for organizing processes, improving efficiency, and supporting product-focused teams.

• Administrative Support
• Souci du détail
• Client Relationship Management
• Communication
• Communication Skills
• Critical Thinking
• Cross-Functional Collaboration
• Customer
• Service à la clientèle
• Customer support
• Analyse de données
• Saisie de données
• Detail-oriented
• Documentation
• Anglais
• Google Workspace
• Gestion des stocks
• Leadership
• Microsoft Azure
• Microsoft Excel
• Microsoft Office
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• MS-Office
• Negotiation
• Sens de l’organisation
• Résolution de problèmes
• Project Coordination
• Gestion de projet
• Assurance qualité
• Reporting
• Collecte des exigences
• Salesforce
• Software
• Stakeholder Management
• Gestion de la chaîne d’approvisionnement
• Team Leadership
• Travail d’équipe
• Technical
• Technical Documentation
• Technical Support
• Gestion du temps
• Troubleshooting
• Upselling

1. Client Success Coordinator

   Cima-Pak Corporation

   nov. 2021 to mars 2023

   Mississauga, ON

   • Coordinated daily administrative tasks, managed customer inquiries, and supported Sales and Operations teams. • Processed high-volume orders, prepared quotes, negotiated pricing, and handled complex sales workflows; attended internal Zoom meetings for coordination and updates. • Managed rush orders and expedited shipments by coordinating with suppliers, logistics partners, and internal teams. • Maintained consistent communication with customers and suppliers through email and phone, ensuring timely follow-ups. • Identified and resolved product, parts, and service issues by troubleshooting and working with technical teams. • Performed opening and closing office/warehouse responsibilities, trusted by management for operational reliability. • Configured CRM for 200+ Salesforce accounts, contributing to a 10% growth in usage. • Designed a follow-up chart for Sales Managers, increasing sales activity by 5%. • Used product knowledge to guide customers to correct solutions within budget. • Monitored inventory levels to support continuous sales flow and prevent stock shortages.

2. Product Administrator

   TravelBrands Inc

   sept. 2015 to mars 2020

   Mississauga, ON

   • Managed 50+ hotel contracts for brochure inclusion, legal compliance, and accurate product setup. • Prepared and administered legal contracts and promotions in TravelBrands standardized formats. • Collaborated with Marketing teams on promotional materials and hotel image updates for websites. • Identified and resolved critical customer and supplier chain issues by coordinating with Product Build, Marketing, and Operations/Commercial teams. • Attended high-level meetings with Product Directors and Vice Presidents; completed follow-up action items. • Built strong relationships with hotel suppliers, negotiated exclusive rates, and recommended promotional strategies. • Identified competitor pricing issues and recommended adjustments. • Monitored weekly inventory and sales to identify trends, prevent stock issues, and support revenue growth. • Led two major projects simultaneously with competing priorities.

3. Product Building/Operations Coordinator

   TravelBrands Inc

   juill. 2002 to août 2015

   • Built and uploaded hotel contracts entered high-volume rates and completed seasonal updates using internal digital systems. • Improved data entry accuracy by 90% through quality control analysis and corrective processes. • Resolved product discrepancies and prevented booking errors through detailed verification and cross-department coordination. • Optimized rate structures and margin changes to support revenue improvement and accurate pricing. • Communicated with departments to confirm accurate data delivery, reducing errors by 45%. • Trained team members on system procedures, workflows, and digital processes. • Collaborated with IT teams to troubleshoot system issues, escalate tickets, and ensure timely resolutions. • Implemented a new rate-entry method to increase efficiency.

1. Canadian Travel School

   Travel & Tourism College Diploma, Travel & Tourism

   Hamilton, ON

• Certification Of Completion - Project Management Foundations

  LinkedIn Learning

• Certification Of Completion - Microsoft 365 Administration

  LinkedIn Learning

• Certification Of Completion - Microsoft 365 New Features

  LinkedIn Learning

• Certification Of Completion - Business Writing Principles

  LinkedIn Learning

• Certification Of Completion - Copilot for Windows

  LinkedIn Learning

• Certification of Completion - Salesforce Essential Training

  LinkedIn Learning

• Certification of Completion - Excel 2021 Essential Training

  LinkedIn Learning