BDC Service Retention Manager

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve. Discover how you can build your career with . Dilawri Group is now actively searching for a BDC Service Retention Manager to join our team at our Regional Head Office in Mississauga. Pay Rate: $45,000 + monthly bonus Responsibilities The primary function of this roll is to own the administrative support of the BDC Service operation. Monitor and help action email, text and outreach campaign requests to ensure all department tasks are processed and completed in a timely and organized fashion. Create, support, and maintain department documentation and resource management. Assist with training of new hires and existing team members. Perform additional duties as needed or as they develop. Qualifications 1 or more years of call centre customer service experience (Automotive BDC experience considered an asset) Customer focussed mindset with strong written, phone, and digital communication skills Team player with a positive, solution focussed attitude Ability to stay organized, detailed oriented, and calm under pressure High school diploma level education If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration. About Us In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri. Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

The role focuses on owning the administrative support of the BDC Service operation and monitoring outreach campaigns. Responsibilities include maintaining department documentation and assisting with the training of new and existing team members.

Candidates need at least one year of call center customer service experience and a high school diploma. Strong communication skills and a solution-focused attitude are essential.

• Discounted Employee Vehicle Purchase Program • Job-specific Coaching & Training Programs • Comprehensive Health & Dental Plans • Employee Wellness & Assistance Programs • Employee Social Events

• Sens de l’organisationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Call Centre Customer Service
• Administrative Support
• Digital Communication
• Resource Management
• Training
• Organization
• Detail Oriented
• Written Communication
• Phone Communication

• Customer Service & Support
• Administrative
• Sales
• Management & Leadership
• Transportation

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

23 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level