Customer Support Representative

Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil. We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions! JOB DESCRIPTION: CUSTOMER SUPPORT REPRESENTATIVE REMOTE, WORKING EASTERN TIME TEMPORARY - 6 MONTHS Driven Brands is looking for an outbound sales representative to join our growing team! The ideal candidate can commit to 40 hours/week and can provide open availability. WHAT YOU’LL DRIVE: * Call outbound to existing customers to drive repeat business * Answer customer inquiries * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change * Accurately communicate customer details to Franchisees WHAT YOU’LL BRING: * Strong communication skills (reading, writing, speaking, listening) * Minimum 2 years of call centre experience * Sales experiences is an asset * Shows predominate skills in computer literacy * Good organisation and time management skills * Works well in a fast-paced environment * Works well under pressure * Experience in the automotive industry an asset (but not required) * Bilingualism English/Spanish is an asset (but not required) HOURS OF OPERATION ARE: * Monday-Friday: 8am-6pm #LI-AS1 #DBCORP #REMOTE Position Location: Ontario Compensation Range: $19.35 - $29.40 Compensation Frequency: Hourly Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com [http://www.drivenbrandsbenefits.com] Get early access to 50% of your earned wages at any time through our myFlexPay [https://myflexpay-help-center.elevio.help/en/articles/10-what-are-the-benefits-of-using-myflexpay] program.

The role involves making outbound calls to existing customers to drive repeat business and answering customer inquiries. The representative will also manage customer data and communicate details to franchisees while collaborating with the Contact Centre Team.

Candidates must have a minimum of 2 years of call centre experience and strong communication and computer skills. Experience in the automotive industry or bilingualism in English and Spanish is considered an asset.

• Paid Time Off • Holiday Pay • Health And Wellness Benefits • Early Wage Access Via Myflexpay

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Outbound Sales
• Customer Inquiry Handling
• Call Centre Operations
• Computer Literacy
• Organization
• Time Management
• Communication Skills
• Data System Management
• Bilingualism English/Spanish

• Customer Service & Support
• Sales

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine