Automotive Parts Advisor

Dueck Auto Group is looking for experienced Parts Advisors to join our dynamic and fast-paced work environment at multiple locations. About Us Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area: Dueck on Marine, Dueck Downtown, Dueck Richmond and Dueck Isuzu. Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community. Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer our employees extended health and dental benefits. We welcome you to join our dynamic and innovative team. Position Summary The Parts Advisor is a professional and customer-oriented individual with excellent communication skills, automotive parts knowledge and preferably General Motors (GM) experience. The primary responsibilities include assisting customers with their inquiries and needs, maintaining accurate inventory, and ensuring timely deliveries of orders. Reporting directly to the Parts Manager, the Parts Advisor works across all departments to ensure efficiency and customer satisfaction in the Parts Department. Key Responsibilities Provide exceptional service to customers, both over the phone and in person, by answering inquiries and clearly explaining parts, accessories and current specials available Receive payments from customers and provide labour estimates when necessary Assist in routine inventory counts and restocking Source and place accurate parts orders for customers, technicians and stock Monitor the status of orders to ensure the timely delivery of parts and communicate with various departments accordingly Ensure a high level of customer satisfaction, including handling elevated customer issues until resolution Maintain detailed records of delivery pick-ups Technical Skills & Requirements Minimum 2 years of experience in an automotive parts advisor position General Motors (GM) experience is strongly preferred Dealership experience required Knowledge of aftermarket parts and accessories is preferred Experience with Collision Link is an asset Post-secondary training is an asset Commitment to continuous learning to update product knowledge and industry trends Logistical Requirements The Parts Department is open five days a week—Monday to Friday from 8:30 AM to 5:00 PM. This is a full-time position currently available at multiple locations in Metro Vancouver. On occasion, you may be required to work extended hours to meet deadlines based on the needs of the business. Why Dueck Auto Group Competitive wage Extended health and dental benefits A dynamic and fast-paced work environment. Opportunities for career growth and advancement within our dealer group Join our Team We encourage all qualified candidates to apply by submitting a resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview. #IND1

The Parts Advisor assists customers with inquiries, manages parts and accessories orders, and maintains accurate inventory. They collaborate across departments to ensure timely delivery of parts and high levels of customer satisfaction.

Candidates must have at least 2 years of experience as an automotive parts advisor and previous dealership experience. Knowledge of General Motors parts and Collision Link is strongly preferred.

• Extended Health Benefits • Dental Benefits • Career Growth Opportunities

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Automotive Parts Knowledge
• Customer Service
• Inventory Management
• General Motors Experience
• Collision Link
• Order Sourcing
• Communication Skills
• Payment Processing
• Product Knowledge
• Continuous Development
• Business Operations
• Ability To Meet Deadlines
• Strong Work Ethic
• Communication
• Innovation
• Customer Inquiries

• Retail
• Logistics
• Customer Service & Support
• Transportation
• Trades
• Automotive Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine