Sales Support Coordinator

Résumé du poste

The role involves reading blueprints and spec sheets to provide accurate quotes and manage order processing via ERP software. Additionally, the coordinator acts as the primary point of contact for volume builders, handling inquiries and payment information.

Détails du poste

Our values are at the core of everything we do! Innovative. Think ahead to stay ahead Driver. Stay hungry and act with urgency Ownership. No excuses. 100% accountability Caring. For employees, partners and community Individual. We work with great people and expect a lot from them We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people. ACCOUNTABILITIES Estimator and Order Desk Roles Reading blueprints/Spec sheets/Addendums/Exterior Color sheets/Change orders and body of the email for quoting and revisions to quotes purposes Take offs from plans (Blueprints) for quoting and revisions to quotes using ERP software Finding errors or discrepancies in various plans and spec sheets Reporting discrepancies in PO amount and quote amount Ordering the products once PO received Follow-up with customers on various department needs Working on change-orders and collecting variance PO Preparing Master Quotes for volume builders Customer Service Act as the main point of contact for volume builders, offering product selections as needed Take payment information and other pertinent information Respond to customer inquiries via phone, email and in person Address customer and team member communications in a timely and professional manner EDUCATION / CERTIFICATION High School Diploma “Architectural Technology, and Construction Engineering Technology” background is an asset EXPERIENCE / CAPABILITIES 1+ years’ experience in working on house blueprints (elevation and floor plans) 1+ years+ Customer Service experience Understand the construction side of business Previous experience in window and door industry Fast and adaptive to various ERP solutions COMPETENCIES: Exercise sound judgment, solve problems, be innovative, and use discretion when making decisions Continuous effort to improve operations, decrease turnaround times, and streamline work processes Comfortable working with a high-volume workload Solution focused and you thrive in an environment which demands robust deliverables Strong work ethic, action oriented and desire to achieve excellence High comfort level working in a fast-paced team environment that is constantly changing Attention to detail, organized with the ability to multitask and meet multiple deadlines Work autonomously and as part of a team; and require little day-to-day oversight Self-driven and you take the initiative to learn and curious to understand why things are done a certain way Send Us Your Resume We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.

Ce que vous ferez

The role involves reading blueprints and spec sheets to provide accurate quotes and manage order processing via ERP software. Additionally, the coordinator acts as the primary point of contact for volume builders, handling inquiries and payment information.

Exigences

Candidates should have a high school diploma and at least one year of experience with house blueprints and customer service. A background in architectural or construction engineering technology is considered an asset.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Multitasking · Souhaitée
• Communication Skills · Souhaitée
• Payment Processing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Blueprint Reading
• ERP Software
• Customer Service
• Quoting
• Order Processing
• Take-offs
• Construction Engineering
• Architectural Technology
• Problem Solving
• Multitasking
• Time Management
• Communication Skills
• Attention To Detail
• Change Order Management
• Payment Processing
• Volume Builder Coordination

Domaines d’emploi

• Customer Service & Support
• Construction
• Manufacturing
• Sales
• Administrative