WORKSHOP CONTROLLER | JAGUAR LAND ROVER

Workshop Controller | Jaguar Land Rover Hamilton, Full Time, Automotive Please Quote Reference Number 17724 Drive workshop performance & lead a skilled team Supportive leadership team and genuine career progression Join one of NZ's most respected automotive dealer groups Lead a premium workshop. Drive performance. Deliver an exceptional customer experience. Duncan & Ebbett is one of New Zealand's most respected dealerships proudly representing the premium Jaguar Land Rover brand in Hamilton. We're looking for an experienced Workshop Controller to lead the day-to-day operations of our busy workshop. Reporting to the Service Manager, you'll be responsible for coordinating workflow, supporting and developing technicians, ensuring warranty compliance, and delivering the high standards of quality and customer experience expected of a premium dealership. This is an outstanding opportunity for an experienced Workshop Controller, Foreman or Senior Technician looking to step into a leadership role with one of the world's most prestigious automotive brands. About The Role You'll be the central link between the workshop, Service Advisors and Parts team, ensuring work is completed efficiently, profitably and to Jaguar Land Rover standards. Key Responsibilities Include Coordinating daily workshop operations to maximise productivity and workshop efficiency Allocating repair work and monitoring technician workloads Working closely with the Parts department to ensure required parts are available for scheduled jobs Ensuring repairs are completed to manufacturer standards and within agreed timeframes Managing warranty repair documentation and ensuring compliance with Jaguar Land Rover warranty requirements Monitoring workshop performance against productivity, utilisation and customer satisfaction targets Supporting, coaching and developing technicians and apprentices Maintaining a safe, organised and professional workshop environment Driving continuous improvement across workshop processes and customer service About you You'll be an organised leader who enjoys bringing out the best in your team while keeping a busy workshop running smoothly. To Be Successful You'll Ideally Have Previous experience as a Workshop Controller, Foreman or senior automotive workshop leader Strong automotive technical knowledge Experience managing workshop workflow and technician productivity Sound understanding of warranty processes and repair documentation Excellent communication and leadership skills Strong organisational and problem-solving abilities A commitment to delivering exceptional customer service A focus on health, safety and continuous improvement Experience with Jaguar Land Rover or other premium vehicle brands will be highly regarded but is not essential. Why join Duncan & Ebbett? At Duncan & Ebbett, you'll join a business with a long-standing reputation for excellence and become part of a supportive, professional team committed to delivering outstanding service. In Return, We Offer Competitive remuneration package Ongoing manufacturer training and professional development The opportunity to work with premium JLR vehicles and the latest technology Modern workshop facilities and equipment A supportive team culture with genuine opportunities for career growth The chance to represent one of the world's most recognised luxury automotive brands If you're passionate about leading people, optimising workshop performance and delivering an exceptional customer experience, we'd love to hear from you. APPLY NOW and take the next step in your automotive leadership career with Duncan & Ebbett Jaguar Land Rover, Hamilton. " bgcolor="#FFFFFF"> Please Quote Reference Number 17724 Please Complete the Details in our Form Below First Name Last Name eMail Daytime Tel CV (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size) Cover File Cover Letter Please attach a Cover Letter as a File above OR write one here to support your application for Ref#17724 Where did you find this vacancy? NetYourJob REINZ Seek TradeMe Zeil Other Complete this Additional Questionnaire: (Q1) Which of the following statements best describes your right to work in New Zealand? (Answer 1) Select From Drop-Down Below I am a New Zealand Citizen I am a New Zealand Permanent Resident (or Australian Citizen) I am on an open work visa with no restrictions I am on a visa with working restrictions I need to work for an accredited employer I require immigration assistance/sponsorship (Q2) What drivers licence do you hold? (Answer 2) Select From Drop-Down Below Full Restricted Learners No Licence (Q3) Are you a fully qualified or experienced Automotive Technician/Mechanic? (Answer 3) Yes No (Q4) Do you have experience as a Workshop Controller / Foreman? (Answer 4) Yes No (Q5) Do you have EV experience? (Answer 5) (Q6) What is your hourly rate expectation? (Answer 6) Check for Confirmation HERE after you click SEND

Lead the day-to-day operations of a premium automotive workshop, coordinating workflow between service advisors and technicians to maximize productivity. Ensure all repairs meet manufacturer standards and maintain high levels of customer satisfaction and warranty compliance.

Requires previous experience as a Workshop Controller, Foreman, or senior automotive leader with strong technical knowledge. Candidates should possess excellent leadership skills and a commitment to delivering exceptional customer service in a premium brand environment.

• Competitive Remuneration Package • Ongoing Manufacturer Training • Professional Development • Career Growth Opportunities • Modern Workshop Facilities

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Workshop Management
• Team Leadership
• Workflow Coordination
• Warranty Compliance
• Automotive Technical Knowledge
• Productivity Monitoring
• Customer Experience
• Resource Allocation
• Coaching and Mentoring
• Health and Safety
• Problem Solving
• Communication Skills

• Management & Leadership
• Trades
• Manufacturing
• Transportation
• Customer Service & Support

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

20 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level