Help Desk Support Specialist

At Echoworx, we’re not just building features; we’re solving the toughest challenges in enterprise security. From ensuring multi-billion-dollar M&A deals don’t falter due to clunky login portals to untangling S/MIME complexities, we’re the team that makes security seamless and invisible. Our smart, practical code eliminates friction, builds compliance-driven systems, and ensures the world’s largest companies stay operational and secure. This is your chance to join a team on the front lines of a $15 billion market shift. Your work will have a real, immediate impact—and you’ll build a career on something solid. Why Join Echoworx? We understand that burnout doesn’t build great software. While we tackle some of the hardest security headaches in the industry, we prioritize collaboration, balance, and fun. Protecting the world’s data is easier when you genuinely enjoy the company you keep. Flexibility that works for you: Fully remote, in-office at our York Mills location, or a hybrid mix—it’s your choice. Connection beyond the code: From virtual meetups to in-person events, we invest in building meaningful connections. Convenient office access: For those who commute, our Toronto office is right off the 401 and public transit. We’re looking for a Help Desk Support Specialist to join our team and deliver outstanding technical support to both internal staff and external customers. In this hands-on role, you'll combine strong technical know-how with excellent troubleshooting and communication skills to resolve product and service issues efficiently and professionally. What You’ll Do: Deliver first-level support and clearly communicate resolutions to customer issues Escalate unresolved issues to the appropriate next level of support Track, log, and route problems to the right internal resources Guide customers through the troubleshooting process with patience and clarity Provide timely follow-ups, updates, and resolutions to customer inquiries Deliver exceptional customer service that meets and exceeds expectations Maintain accurate and thorough documentation of issues and resolutions Suggest improvements to help desk procedures and processes Continuously build your knowledge of help desk tools, products, and services On-boarding new customers profile and branding setup What You Bring: Bachelor’s degree in computer science or equivalent practical experience Strong ability to plan, organize, and manage your own workload Comfort working in a fast-paced, evolving environment Ability to multitask effectively across teams and priorities Excellent verbal, written, and interpersonal communication skills Proven experience in a help desk or technical support role Working knowledge of help desk software, databases, and remote support tools Strong client-facing skills and a customer-first mindset Solid troubleshooting abilities under time constraints Required Technical Skills: 2+ years of customer support experience 2+ years working with Windows and Linux operating systems 2+ years of experience with Microsoft Office Suite and Office 365 Experience with networking and firewalls Familiarity with HTML and CSS Note: This is a one year contract position. Salary range: $60,000 - $100,000 annual salary. This posting represents an existing vacancy. Echoworx may use artificial intelligence (AI) tools to support segments of the hiring process, including reviewing applications, screening resumes, or assessing responses. These tools assist our recruitment process but do not replace human judgment. All final hiring decisions are made by humans.

Provide first-level technical support to internal staff and external customers, resolving product and service issues efficiently. Responsibilities include tracking and routing problems, guiding customers through troubleshooting, and maintaining detailed documentation.

Requires a Bachelor's degree in Computer Science or equivalent experience with at least 2 years of customer support and OS experience (Windows/Linux). Candidates must possess strong communication skills and familiarity with networking, firewalls, HTML, and CSS.

• Remote Work Flexibility • Virtual Meetups • In-person Events

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Troubleshooting
• Windows OS
• Linux OS
• Microsoft Office 365
• Networking
• Firewalls
• HTML
• CSS
• Customer Service
• Documentation
• Remote Support Tools
• Client-facing Communication
• Workload Management
• Multitasking
• Issue Escalation

• Customer Service & Support
• Technology
• Security & Safety
• Software

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Postuler avant le

27 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Greater Toronto Area, Canada

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte