Senior Program Manager, Playtesting Programs

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. At Electronic Arts, players are at the heart of everything we create. As the Senior Program Manager, Playtesting Programs, you will define and drive the strategy, roadmap, and evolution of EA's community playtesting ecosystem. Reporting to the Director, Data, Player and Quality Insights, you will shape how player feedback is collected, analyzed, and integrated into game development through large-scale programs such as Battlefield Labs, the skate. Insider Program, and future player insight initiatives. You will operate as a highly influential individual contributor, partnering across Studios, Player Experience, Research, Analytics, and Operations teams to create scalable solutions that connect player voice to development decisions. What You'll Do Define and drive the vision, strategy, and roadmap for PQI's large-scale playtesting programs, delivering cross-functional initiatives that enable game teams to leverage player feedback more effectively across all stages of development. Translate strategic objectives into scalable experiences, workflows, and capabilities that increase playtesting effectiveness, player participation, and insight quality. Develop and communicate a compelling vision that aligns executives, stakeholders, and delivery teams, while building strategic partnerships across EA and with external partners to drive the evolution of player-centric development. Partner with PX researchers, data analysts, producers, and studio teams to uncover player behaviours, feedback trends, and opportunities that inform program strategy, roadmap decisions, and development priorities. Define and monitor key performance indicators that evaluate the effectiveness, quality, and value of player engagement initiatives. Build stakeholder confidence through analytical rigour, transparent decision-making, and clear articulation of priorities, trade-offs, and expected outcomes. Anticipate organizational, technical, and operational risks, proactively driving alignment and mitigation strategies. Continuously evaluate and optimize processes, tooling, and capabilities to improve player insight generation and accelerate development decision-making. What You Bring 10+ years of experience in Program Management, Product Management, Production, Game Development, Live Operations, or related disciplines, with ownership of complex programs, products, platforms, or strategic initiatives. Bachelor's degree in Business, Product Management, Game Development, Computer Science, or a related field. Deep experience with large-scale game playtesting, player feedback systems, player engagement programs, production workflows, or live and in-development titles. Proven ability to define strategy, prioritize roadmaps, and drive execution through cross-functional influence. Strong analytical and strategic thinking skills, with experience using data and customer insights to inform program, product, or development decisions. Experience building alignment across diverse stakeholder groups, including senior leadership and executive audiences. Demonstrated success leading complex initiatives with significant organizational impact without direct people management responsibility. Exceptional communication, storytelling, and stakeholder management skills. Passion for player engagement and a strong belief that player insights drive better products and experiences. Pay Transparency - North America Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). PAY RANGES British Columbia (depending on location e.g. Vancouver vs. Victoria) *$141,400 - $204,400 CAD Pay is just one part of the overall compensation at EA. For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Define and drive the strategy, roadmap, and evolution of EA's community playtesting ecosystem to integrate player feedback into game development. Partner across studios and research teams to create scalable solutions and monitor KPIs that evaluate player engagement effectiveness.

Requires over 10 years of experience in program or product management within game development or live operations. A bachelor's degree in a related field and proven ability to lead complex, cross-functional initiatives without direct people management responsibility are required.

• Vacation • Sick time • Paid top-up to EI/QPIP benefits • Extended health coverage • Dental coverage • Vision coverage • Life insurance • Disability insurance • Retirement plan • Bonus and incentive programs • Mental well-being support • Complimentary games

• Gestion de produitSouhaitée
• Analyse de donnéesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Program Management
• Product Management
• Game Development
• Live Operations
• Strategic Planning
• Stakeholder Management
• Data Analysis
• Player Engagement
• Cross-functional Leadership
• KPI Monitoring
• Risk Mitigation
• Roadmap Development
• Player Research
• Communication
• Storytelling
• Analytical Thinking

• Management & Leadership
• Creative & Media
• Software
• Data & Analytics
• Technology

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level