Technical Services Representative, Rogers Center, Ottawa (Union)

Position Overview The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. Key Job Responsibilities Setting up, operating, and dismantling audio visual equipment at events as assigned. Servicing trade shows, hotel conventions, and staging events. Verify completed purchase orders and that all required equipments were prepared. Loading and unloading trucks; requires to lift heavy equipment. Climbing stairs and ladders Perform various control testings and troubleshoot equipments before the assigned event. Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day) Walking during trade shows. Driving defensively – cube vans and panel vans Driving long distances (or as a passenger). Handling equipment with care. Complete reports on events as per company procedure Representing the Company in a professional manner As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department. Perform other duties as assigned. Job Qualifications High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain 2-3+ years of customer service or hospitality experience is preferred. 2-3+ years of audio visual experience is required. Set up knowledge of the following equipment is required: Portable Sound Systems ( speakers, mixers and equalizers ) Wireless Microphones Audio Cassette and CD Players LCD Data Projectors and Monitors Computer Interfaces and Switchers Betacam and VHS Players Large Projection Screens and Scaffold towers Industrial Video Cameras Video Lighting Equipment Simultaneous Translation Equipment Fastfold Screens Cameras Risers/Staging Strong Client Service and interpersonal skills Professional Appearance and behavior Able to work under pressure with tight delays Analytical and problem resolution skills Organizational Skills Valid driver’s license Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Hourly Pay: $20.61 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment. Work Environment Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The representative is responsible for setting up, operating, and dismantling audio-visual equipment for events, trade shows, and conventions. They must also perform equipment testing, handle logistics including loading trucks, and occasionally lead a team of technicians.

Candidates need a high school diploma or relevant post-secondary education and at least 2-3 years of audio-visual and customer service experience. A valid driver's license and the ability to lift heavy equipment are required.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Audio Visual Equipment Setup
• Troubleshooting
• Customer Service
• Driving
• Event Operations
• Sound Systems
• LCD Projectors
• Video Lighting
• Staging
• Interpersonal Skills
• Problem Resolution
• Organizational Skills
• Team Coordination
• Equipment Maintenance
• Professionalism
• Safety Consciousness

• Hospitality
• Trades
• Customer Service & Support
• Creative & Media
• Logistics

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

19 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level