Helpdesk Support Specialist

Résumé du poste

The role involves providing front-line technical support, including ticket triage, troubleshooting Windows and iPad devices, and managing hardware logistics. Additionally, the specialist will assist with employee onboarding and offboarding processes, including account management and asset reconciliation.

Détails du poste

POSITION DESCRIPTION ROLE: Director, Client Technology & Data Solutions TYPE: Part-Time (Approx. 16 Hours/Week) LOCATION: Oakville RATE: $20-$24 per hour ROLE OVERVIEW We are seeking a service-oriented Helpdesk Support Specialist to support our Technical Support Team and the broader IT operations. This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes. The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a fast-paced environment. This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination. What You’ll Do Front-Line Help Desk Support Respond to inbound help desk tickets, phone calls, and email requests. Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools. Escalate more complex issues to the Technical Support Staff. Device & Asset Management Configure and prepare iPads and Windows laptops for deployment. Assist with imaging, software installation, and device setup. Ship, receive, track, and reconcile hardware inventory. Onboarding & Offboarding Support Assist with Microsoft 365 account setup and deactivation. Prepare devices and coordinate shipment for new hires and returned equipment from departing employees. Ensure access removal and asset reconciliation are completed accurately. Administrative & Operational Support Document common issues and procedures. Support ticket updates and internal reporting as needed. What You Bring Organized, dependable, and detail-oriented. Calm and professional when handling support requests. Able to manage multiple priorities efficiently. Willing to assist with hands-on physical tasks, including unboxing and packing devices. Strong written and verbal communication skills (English required; French is an asset). Comfortable supporting iPads and Windows laptops. Familiarity with Microsoft 365 tools, including Outlook, Teams, Word, and Excel. Strong time management and customer service mindset. Nice to Have Previous help desk or customer support experience. Experience with ticketing systems (Zendesk or similar). Exposure to Microsoft 365 administration or Intune. Interest in growing within IT support or systems administration.

Ce que vous ferez

The role involves providing front-line technical support, including ticket triage, troubleshooting Windows and iPad devices, and managing hardware logistics. Additionally, the specialist will assist with employee onboarding and offboarding processes, including account management and asset reconciliation.

Exigences

The ideal candidate is organized, detail-oriented, and possesses strong communication skills with a customer service mindset. Familiarity with Microsoft 365 tools and the ability to perform hands-on physical tasks related to hardware deployment are required.

Compétences indiquées

• Gestion du temps · Souhaitée
• Software Installation · Souhaitée
• Service à la clientèle · Souhaitée
• Microsoft 365 · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Help desk support
• Ticket triage
• Windows laptop support
• iPad support
• Microsoft 365
• Hardware inventory management
• Employee onboarding
• Employee offboarding
• Technical troubleshooting
• Device imaging
• Software installation
• Customer service
• Time management
• Communication skills
• Zendesk
• Device Setup
• Internal Reporting
• Microsoft Excel
• Apple IPad
• Technical Support
• Asset Management
• Customer Support
• Reconciliation
• Customer Service
• System Administration
• English Language
• French Language
• Help Desk Support
• Issue Tracking
• Information Technology Operations
• Microsoft Outlook
• Employee Onboarding
• Operations
• Time Management
• Triage
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Microsoft Intune (Mobile Device Management Software)
• Coordinating
• Detail Oriented

Domaines d’emploi

• Technology
• Customer Service & Support
• Administrative
• Help Desk Specialist
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists