Technical Supervisor - Victoria Conference Centre

Résumé du poste

The Technical Supervisor leads floor operations, ensuring the accurate setup, operation, and maintenance of audiovisual equipment while providing excellent customer service. This role also involves mentoring and training technicians, managing daily workflows, and coordinating with venue management to ensure successful event execution.

Détails du poste

Position Overview The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager. Key Job Responsibilities Equipment Operation • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. • Troubleshoot technical issues and resolve problems quickly as they arise. • Complies with all Company security and safety measures. • Ensures equipment is secure from theft and/or damage when in use. Customer Service • Provides excellent service and strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Training/Staff Development • Assists in training technicians on all floor activities and on hotel and ENCORE service expectations. • Serves as a mentor for new hires. • Models and reinforces a positive working environment centered around company values. Operations Management • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. • Ensures the equipment sheets are updated and properly completed. • Works with team to establish coordinated communications for the management of events. • Attends venue meetings as needed (example = banquet event orders or pre-event conferences) Equipment Maintenance • Performs preventative maintenance on equipment to keep it presentable and in good working condition. • Leads the team in proper security, storage, transportation, and maintenance of equipment. • Participates in physical inventory count processes as requested. Job Qualifications • Bachelor’s degree is preferred • 3-5 years of customer service or hospitality experience is preferred • 3-5 year of audio visual experience is required • Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date • Knowledge of technical theory • Advanced problem solving skills • Experience leading workflow and team members • A valid driver’s license is required for team members in positions that may operate Company vehicles Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Hourly Pay Range: $28.30 - $34.88 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Ce que vous ferez

The Technical Supervisor leads floor operations, ensuring the accurate setup, operation, and maintenance of audiovisual equipment while providing excellent customer service. This role also involves mentoring and training technicians, managing daily workflows, and coordinating with venue management to ensure successful event execution.

Exigences

Candidates must have 3-5 years of audio-visual experience and strong problem-solving skills. A bachelor's degree is preferred, and applicants must be able to achieve Technical 1-Star Certification within 60 days of their start date.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Staff Leadership · Souhaitée
• Safety Compliance · Souhaitée
• Communication · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Audiovisual equipment operation
• Technical troubleshooting
• Staff leadership
• Customer service
• Event management
• Team training
• Workflow management
• Equipment maintenance
• Inventory management
• Communication
• Problem solving
• Hospitality management
• Technical theory
• Safety compliance
• Audiovisual Equipment
• Banquet Event Orders
• Equipment Operation
• Financial Acumen
• Technical Issues
• Equipment Maintenance
• Workflow Management
• Talent Management
• Effective Communication
• Builds Effective Teams
• Administrative Functions
• Valid Driver's License
• Management
• Customer Service
• Training And Development
• Electronic Components
• Floor Management
• Leadership
• Problem Solving
• Operations Management
• Operations
• Physical Inventory
• Technical Supervision
• Troubleshooting (Problem Solving)
• Scheduling
• Dealing With Ambiguity

Domaines d’emploi

• Hospitality
• Management & Leadership
• Customer Service & Support
• Technology
• Conference Services Supervisor
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists