Helpdesk Support Specialist - Part Time

Résumé du poste

The specialist will handle front-line help desk tickets, perform Level 1 troubleshooting for Windows and Apple devices, and manage hardware inventory. Additionally, they will assist with employee onboarding and offboarding processes, including account setup and equipment logistics.

Détails du poste

OPPORTUNITY: HELPDESK SUPPORT SPECIALIST - OAKVILLE - APPROX 16HRS/WEEK 20-24$/hour Position Summary: We are seeking a reliable and service-oriented Helpdesk Support Specialist to support our Technical Support Lead and broader IT operations. This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes. The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a fast-paced environment. This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination. Who You Are: Organized, dependable, and detail-oriented Comfortable working in a structured support environment Calm and professional when handling support requests Able to manage multiple priorities efficiently Willing to assist with hands-on physical tasks (unboxing, labeling, packing devices) What You Will Be Doing Every Day: Front-Line Help Desk Support Respond to inbound help desk tickets, phone calls, and email requests Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools Escalate more complex issues to the Technical Support Lead Device & Asset Management Configure and prepare iPads and Lenovo Windows laptops for deployment Assist with imaging, software installation, and device setup Ship, receive, track, and reconcile hardware inventory Maintain accurate IT asset records Onboarding & Offboarding Support Assist with Microsoft 365 account setup and deactivation Prepare devices and coordinate shipment for new hires Process returned equipment from departing employees Ensure access removal and asset reconciliation are completed accurately Administrative & Operational Support Document common issues and basic procedures Help maintain organized inventory and supply levels Support ticket updates and internal reporting as needed What You Bring to the Table: Required: Strong written and verbal communication skills (English required; French is an asset) Comfortable supporting Apple iPads and Windows laptops Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel) Strong time management and customer service mindset Nice to Have: Previous help desk or customer support experience Experience with ticketing systems (Zendesk or similar) Exposure to Microsoft 365 administration or Intune Interest in growing within IT support or systems administration Why Join Encore? Work closely with an experienced Technical Support Lead Gain hands-on experience across device management and Microsoft 365 environments Be part of a collaborative and fast-paced organization Opportunity for growth as the IT function evolves

Ce que vous ferez

The specialist will handle front-line help desk tickets, perform Level 1 troubleshooting for Windows and Apple devices, and manage hardware inventory. Additionally, they will assist with employee onboarding and offboarding processes, including account setup and equipment logistics.

Exigences

Candidates should possess strong communication skills and familiarity with Microsoft 365 tools and hardware support. Previous help desk experience and knowledge of ticketing systems are considered assets for this role.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Asset Management · Souhaitée
• Microsoft 365 · Souhaitée
• Troubleshooting · Souhaitée
• Communication Skills · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Helpdesk support
• Ticket triage
• Windows laptop support
• IPad support
• Microsoft 365
• Hardware inventory management
• Employee onboarding
• Employee offboarding
• Troubleshooting
• Asset management
• Technical support
• Time management
• Customer service
• Communication skills
• Device Setup
• Internal Reporting
• Microsoft Excel
• Apple IPad
• Technical Support
• Asset Management
• Customer Support
• Reconciliation
• Customer Service
• System Administration
• Device Management
• English Language
• Packaging And Labeling
• French Language
• Help Desk Support
• Issue Tracking
• Information Technology Operations
• Microsoft Outlook
• Employee Onboarding
• Operations
• Time Management
• Triage
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Microsoft Intune (Mobile Device Management Software)
• Coordinating
• Detail Oriented
• Zendesk

Domaines d’emploi

• Technology
• Customer Service & Support
• Administrative
• Help Desk Specialist
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists