Operations Support Clerk

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you. Job Title: Operations Support Clerk Reporting To: Branch Manager, Hammond Plumbing and heating Home and Commercial Services Department: Hammond-Field Administration Location: Hammond - Cambridge Rate of Pay: $26.49 - As per collective agreement File number: 3643 Hours of Work: 40 hours per week: Monday to Friday: 8:00 a.m. – 4:30 p.m. Responsibilities: Support cross functional teams and drive resolutions on deficient plumbing contracts in a timely manner Processing of miscellaneous credits and debits in GERS as request by the field Provide a regular interface with WNS to support corrections in a timely manner Process CRM’s to correct input errors Balancing of Cash draws of previous days activities for both Service and Install transactions on a daily basis In charge of HVAC and plumbing order entry and finalization including Serial Number input, credit card processing and task information entry once the deficient contracts issues have been corrected Responsible for running of MASF on service transaction Invoicing of service work, collecting po’s from customers processing payments Ensure filing of all Install and Service paperwork and backflows in a timely manner Providing retrieval of documents from Iron Mountain upon request Investigating sub contractor transactions to determine if claw backs are required on a daily basis Processing of sub contractor payment, for both service and install subs Processing of queue cases to resolve customer escalations in a timely manner Assisting with contractor payment reconciliation Processing of paperwork associated to any service call, backflow, rental or purchased products. Processing of all manual subcontractor paperwork in Clarify Account for the review and processing of errors as defined within the existing suite of error reports Drafting of collections and NSF Cheque letters upon request and collections as needed Inbound and outbound handling of Customer calls, and assisting with dispatching Act as a courteous and friendly central point of contact for both internal and external customers. Reconciling the bank deposit against sales and field invoices, deposits and payments Responsible for prepping daily bank deposits, filing of paperwork Faxing of Red tags and Homecare Checklist in a timely manner Ability to effectively resolve customer complaints to the satisfaction of both customer and the company Pulling of paperwork to resolve a customer request for documentation within the outlined service level Ability to provide reporting and data analysis as requested by management Undertake special projects and assignments as assigned Achieve defined productivity and performance measures on a consistent basis All other duties as assigned Qualifications: Working knowledge of GERS A/R processing and interaction with external account partners (ie.GENPAC) Customer focused with excellent interpersonal skill Ability to effectively use IFS, GERS, Clarify & MS Office software programs Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly Ability to maintain focus and work in a fast-paced, pressure filled team environment Proven decision-making skills Strong organizational skills Capable of doing financial analysis to rectify variances Grade 12 education Post secondary education is preferred This position applies to UNIFOR Local 975. Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request. Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

The Operations Support Clerk is responsible for processing financial transactions, managing service and installation paperwork, and resolving customer escalations. They also provide administrative support to cross-functional teams and maintain accurate records for plumbing and HVAC contracts.

Candidates must have a Grade 12 education, with post-secondary education preferred, and a working knowledge of GERS and MS Office software. Strong organizational, decision-making, and interpersonal skills are required to function effectively in a fast-paced, pressure-filled environment.

• Service à la clientèleSouhaitée
• Analyse de donnéesSouhaitée
• CommunicationSouhaitée
• Analyse financièreSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• GERS
• IFS
• Clarify
• MS Office
• Data analysis
• Financial analysis
• Customer service
• Invoicing
• Accounts receivable
• Conflict resolution
• Administrative support
• Reporting
• Order entry
• Payment reconciliation
• Communication
• Credit/Debit Card Processing
• Mental Concentration
• Organizational Skills
• Order Entry
• Accounts Receivable
• Artificial Intelligence
• HVAC
• Data Analysis
• Reconciliation
• Deposit Accounts
• Billing
• Customer Relationship Management
• Business Process
• Decision Making
• Customer Service
• Debits And Credits
• Document Retrieval
• Sales
• Financial Analysis
• Home Health Care
• Plumbing
• Interpersonal Communications
• Operations
• Service Level
• Subcontracting
• Collections
• Filing
• Dispatching
• Balancing (Ledger/Billing)
• Customer Complaint Resolution

• Administrative
• Customer Service & Support
• Finance & Accounting
• Energy
• Trades
• Operations Support Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine