Customer Representative - 1 Yr Limited Term (Nisku, AB)

Be a part of building a stronger, safer workforce! As the national safety association for the oil and gas industry we advocate for worker health and safety. Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day. What is the opportunity: Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients. What will you do: * Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting. * Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes. * Maintain customer data, including certify Energy Safety Canada courses. * Other duties as required. What you need to succeed: * High school diploma or its equivalency is required * 6+ months experience in a Contact Center or customer service role * Proficient in MS Office and has basic computer skills * Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment * Strong interpersonal and communication skills * Excellent customer service skills, with attention to patience and professionalism * Demonstrated ability to work well as part of a team, with proven reliability * Must be able to work in a high-volume, fast-paced environment * Data entry experience with focus on accuracy and troubleshooting is an asset * Ability to sit for long periods, navigate multiple computer systems with repetitive motions, and utilize devices typically found in an office environment * Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset What’s in it for you: * Competitive compensation package * Excellent medical and dental benefits * Generous vacation and flex days * Flexible work environment Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply. Ready to make a difference? Apply Now! Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

The position involves providing exceptional customer service to stakeholders via phone, email, chat, and in-person interactions. Responsibilities include processing customer requests, maintaining customer data, and performing technical troubleshooting within a contact center environment.

Candidates must have a high school diploma or equivalent and at least 6 months of experience in a contact center or customer service role. Proficiency in MS Office and strong communication skills are required to succeed in this fast-paced environment.

• Competitive compensation package • Medical benefits • Dental benefits • Generous vacation • Flex days

• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Contact center operations
• Technical troubleshooting
• Communication
• Problem-solving
• Data entry
• MS Office
• Interpersonal skills
• Professionalism
• Teamwork
• Reliability
• Computer literacy
• Patience
• Advocacy
• Customer Service
• Computer Literacy
• Customer Data Management
• Data Entry
• Oil and Gas
• Problem Solving
• Service Level Objectives
• Troubleshooting (Problem Solving)
• Customer Inquiries

• Customer Service & Support
• Energy
• Security & Safety
• Administrative
• Customer Representative
• Technical Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine