Customer Service Representative - Deer Lake Airport

Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: Deer Lake Airport- 1 AIRPORT RD-DEER LAKE AIRPORT DEER LAKE, NL A8A 1A3 This is a temporary part time position that pays $18.50 / hour This position is a Temporary Part Time position until October 31st, 2026. You are expected to work 25-30 hours per week which includes evenings and weekends. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High school diploma or above required; some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid Canadian Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. This position is a Temporary Part Time position until October 31st, 2026. You are expected to work 25-30 hours per week which includes evenings and weekends. Must be at least 18 years of age.

The Customer Assistance Representative will provide high-level customer service by assisting clients with rental needs, processing transactions, and managing vehicle returns. Additionally, the role involves performing administrative tasks, maintaining vehicle cleanliness, and supporting branch operations through various logistical duties.

Candidates must have a high school diploma and at least one year of experience in customer service, sales, or administrative support. A valid Canadian Class 5 driver's license with a clean driving record is mandatory, along with the ability to work evenings and weekends.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Administrative SupportSouhaitée
• interpersonal skillsSouhaitée
• Accounts receivableSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée
• BillingSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Sales
• Administrative Support
• Communication
• Conflict Resolution
• Billing
• Accounts Receivable
• Vehicle Maintenance
• Data Entry
• Time Management
• Problem Solving
• Interpersonal Skills
• Merchandise Returns
• Good Driving Record
• Valid Driver's License
• Research
• Automobile Dealership
• Basic Accounting Functions
• Management
• Corporate Travel Management
• Reservations
• Greeting Customers

• Customer Service & Support
• Transportation
• Administrative
• Retail
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

25 août 2027

Langue de l’offre

anglais

Heures de travail

30 heures par semaine