Customer Service Representative - Hamilton Airport

Résumé du poste

The Customer Assistance Representative will provide high-level customer service by assisting clients in person and over the phone with rental needs and administrative tasks. They are also responsible for processing vehicle returns, managing billing, and maintaining the cleanliness and readiness of the rental fleet.

Détails du poste

Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: 9300 AIRPORT RD MOUNT HOPE, ON L0R 1W0 This is a full time position that pays $18.50 / hour We offer: Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development Schedule: Sunday - Thursday: 11:00am - 9:00pm Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age. High school diploma or above required; some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observation, must be able to work the following schedule: Sunday - Thursday: 11:00am - 9:00pm Posted Salary Range CAD $18.50 / Hour

Ce que vous ferez

The Customer Assistance Representative will provide high-level customer service by assisting clients in person and over the phone with rental needs and administrative tasks. They are also responsible for processing vehicle returns, managing billing, and maintaining the cleanliness and readiness of the rental fleet.

Exigences

Candidates must be at least 18 years old with a high school diploma and a valid Ontario G or G2 driver's license. A minimum of one year of experience in customer service, sales, or administrative support is required.

Avantages

• Paid time off • Employee discount • Retirement savings plan • Extended Health Benefits • Medical • Prescription Drug • Dental • Vision • Life Insurance • Training and development

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Administrative Support · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée
• Saisie de données · Souhaitée
• Billing · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Sales
• Administrative support
• Communication
• Conflict resolution
• Billing
• Data entry
• Vehicle maintenance
• Marketing
• Time management
• Management
• Training And Development
• Research
• Customer Service
• Administrative Support
• Valid Driver's License
• Time Off Management
• Good Driving Record
• Greeting Customers
• Accounts Receivable
• Corporate Travel Management
• Vehicle Maintenance
• Reservations
• Automobile Dealership
• Merchandise Returns
• Basic Accounting Functions

Domaines d’emploi

• Customer Service & Support
• Transportation
• Retail
• Administrative
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives