Lead Developer - Amazon Connect/Lex

Title: Lead Developer – Amazon Connect/Lex Location: REMOTE Type: Long Term Contract Mandatory Skill: Need Someone who is involved in building AI Agents within Amazon Connect. Need Someone who is involved in Amazon Lex Implementation. Description: We are seeking a Lead Developer with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intelligent voice and digital engagement solutions. This role requires hands-on experience architecting cloud-native solutions on AWS, integrating AI agents with enterprise systems, enabling autonomous and assisted customer journeys, and providing technical leadership across cross-functional teams. The candidate should possess strong stakeholder management skills and a proven track record delivering scalable, secure, and highly available contact center platforms. Preferred location is USA Eastern Time Zone. Key Requirements: • 10+ years of overall technology experience with 5+ years in Contact Center and Conversational AI architecture • Hands-on expertise with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities • Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions • Strong knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design • Experience in building Connect AI Agents within Amazon Connect • Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architecture • Expertise in architecting voice, chat, IVR, self-service, and omnichannel customer engagement solutions • Strong AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services • Experience integrating contact center platforms with CRM, ERP, customer data platforms, and third-party applications • Proven ability to design scalable, secure, and highly available cloud-native architectures • Strong understanding of contact center KPIs, customer journey design, routing strategies, and workforce optimization concepts • Experience defining solution blueprints, technical standards, governance frameworks, and best practices • Ability to lead architecture reviews, technical workshops, and executive-level discussions • Experience managing onshore/offshore engineering teams and mentoring solution architects and developers • Strong communication, presentation, stakeholder management, and client-facing consulting skills • AWS certifications such as AWS Solutions Architect Professional or AWS Machine Learning Specialty preferred • Prior experience in financial services, healthcare, insurance, telecom, or large enterprise contact center environments preferred

Lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. Define architecture strategy and implement intelligent voice and digital engagement solutions using AWS services.

Requires over 10 years of technology experience with a focus on Amazon Connect, Lex, and Conversational AI architecture. Must have expertise in Generative AI, AWS cloud services, and leading cross-functional engineering teams.

• TechnicalSouhaitée
• LeadershipSouhaitée
• ERPSouhaitée
• ClientSouhaitée
• managementSouhaitée
• Apprentissage automatiqueSouhaitée
• CommunicationSouhaitée
• Amazon Web ServicesSouhaitée
• prompt engineeringSouhaitée
• CustomerSouhaitée
• Stakeholder ManagementSouhaitée
• CRMSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Amazon Connect
• Amazon Lex
• Agentic Voice AI
• Assisted NLU
• Amazon Bedrock
• Generative AI
• AWS Lambda
• API Gateway
• Step Functions
• DynamoDB
• Conversational Design
• Cloud-Native Architecture
• Prompt Engineering
• RAG Architecture
• Omnichannel Engagement
• Stakeholder Management

• Software
• Technology
• Consulting
• Management & Leadership
• Customer Service & Support

Expérience minimale

10+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte