Solutions Architect
Offre en anglaisDesign and implement scalable voice-enabled contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. Translate business requirements into technical architectures while leading technical teams through deployment and troubleshooting.
- Hybride
- Toronto, ON
- Publié 21 août 2026
- Postuler avant le 20 sept. 2026
- 1 poste
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Résumé du poste
🚨 Hiring: IVR / Contact Centre Solution Architect – Salesforce + Amazon Connect 🚨 📍 Location: Toronto, ON 🏢 Work Model: Hybrid – 3 Days WFO We are looking for an experienced IVR / Contact Centre Solution Architect with strong expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions. 🔹 Key Skills & Responsibilities: • Salesforce Service Cloud Voice & Amazon Connect • IVR flows, queues, routing profiles & Contact Lens • CRM, telephony & Contact Centre operations • Omni-Channel routing for voice & digital channels • Salesforce Agentforce experience • Salesforce Apex, Flows & Process Builder • Salesforce integration with internal/external systems • Design scalable IVR & Contact Centre architectures • Translate business requirements into technical solutions • Troubleshooting and solution implementation • Team leadership and deployment support • Experience with telephony service providers preferred 🎯 Ideal Candidate: A strong Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.
Ce que vous ferez
Design and implement scalable voice-enabled contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. Translate business requirements into technical architectures while leading technical teams through deployment and troubleshooting.
Exigences
Requires strong expertise in Salesforce SCV, Amazon Connect, and IVR flows, including experience with Apex and Process Builder. The ideal candidate should have a background in telephony service providers and customer service operations.
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Salesforce Service Cloud Voice
- Amazon Connect
- IVR Design
- Omni-Channel Routing
- Salesforce Agentforce
- Salesforce Apex
- Salesforce Flows
- Process Builder
- Contact Lens
- CRM Integration
- Telephony Operations
- Solution Architecture
- Technical Leadership
- Deployment Support
- Routing Profiles
- Queue Management
Domaines d’emploi
- Technology
- Software
- Consulting
- Customer Service & Support
- Engineering
Renseignements supplémentaires
- Expérience minimale
- 5+ ans
- Postuler avant le
- 20 sept. 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Présence au bureau
- 3 jours par semaine
- Niveau d’expérience
- Executive
- Mode de candidature
- La candidature directe est offerte