Intern - Technology Workplace Services, Winter 2027

Résumé du poste

The intern will manage company laptops, phones, and audio/visual equipment while providing first-level technical support via phone and ticketing systems. They are also responsible for executing staff relocations and maintaining the internal IT knowledge base.

Détails du poste

Join a Challenger At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you! The Work The Technology Workplace Services (TWS) Intern manages the company’s laptop, work phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system. The Core Responsibilities! Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system). Be the first point of contact providing solutions to internal enterprise applications. Provide top quality support to all levels of Bank employees. Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid and Atlassian. Ability to leverage multiple vendors to troubleshoot issues efficiently. Maintains the Bank’s audio / visual and teleconferencing equipment. Executes the Move/Add/Change requests of Bank employees and relocation. Maintain, update, and categorize tickets within SLA with procedural follow ups. Maintain the First call resolution above 90% on regular basis. Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool. Continuously improve the internal knowledgebase with common IT issues. Performs remote troubleshooting through diagnostic techniques and pertinent questions Assesses recurring issues to create automated processes where possible Sets up and deploys IT equipment for new employees Guides users through computer onboarding and upgrading processes Let's Talk About You! Working towards a degree/college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology). Experience working in a customer services environment Good technical problem solving & troubleshooting skills Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks Knowledge of and technical ability to troubleshoot: Windows 11/ Mac issues Microsoft 365 Application issues Browser issues Printer / Scanner issues WiFi issues Smartphones issues (iOS) Miscellaneous computer hardware issues Please scan together and submit ONE DOCUMENT that includes your transcripts, resume and cover letter. Please note that if the application is not completed properly, it will not be accepted. Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ce que vous ferez

The intern will manage company laptops, phones, and audio/visual equipment while providing first-level technical support via phone and ticketing systems. They are also responsible for executing staff relocations and maintaining the internal IT knowledge base.

Exigences

Candidates must be pursuing a degree or diploma in computer networking, technical support, or a related field. Proficiency in troubleshooting Windows, Mac, Microsoft 365, and mobile devices is required.

Compétences indiquées

• Network Troubleshooting · Souhaitée
• Service à la clientèle · Souhaitée
• Incident Management · Souhaitée
• Microsoft 365 · Souhaitée
• Troubleshooting · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Troubleshooting
• Windows 11
• MacOS
• Microsoft 365
• ServiceNow
• ITIL
• Hardware Deployment
• iOS Support
• Network Troubleshooting
• Customer Service
• Incident Management

Domaines d’emploi

• Technology
• Customer Service & Support
• Finance & Accounting