Bilingual Customer Service Representative

Résumé du poste

Serve as the primary point of contact for customers to resolve issues and provide accurate information across all product lines. Manage the end-to-end process of customer orders, ensuring accurate data entry and adherence to service level agreements.

Détails du poste

Location: Toronto, Ontario OR Montreal, Quebec Status: Full-time Permanent Current Vacancy Salary Range: The annual salary for this position ranges from $42,250 - $51,750. Exact compensation may vary based on qualification, experience, and education. Hybrid: If filled in Montreal, the role will be fully remote. If filled in Toronto, there is a required hybrid work arrangement consisting of in-office and remote work. Hours of Work: The shift required for this positions is from 12:00 p.m. - 8:00 p.m. Monday-Friday Closing Date: September 20, 2026 We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future. In this role, you will serve as the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues. You will assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked. Reporting to the Call Centre Team Lead, highlights of the position include: Serving as the primary point of contact for customers, identifying needs and providing accurate information and support Resolving customer issues by investigating, implementing solutions, and escalating when required Processing and managing customer orders, ensuring accurate data entry and completion of transactions Tracking and following up on requests and orders to ensure timely resolution adhering to service level agreements Responding to inquiries promptly and professionally Maintaining accurate records in the Eservice system, including detailed notes on client interactions and requests Other assigned duties. What You’ll Need: Bilingual in English and French, both orally and written is required. Customer service experience, call center experience or similar in a fast-paced environment Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma Knowledge of corporate supply products Self-motivated, independent thinking and able to work well in a team environment. Comfortable with computers, printers, software installation, configuration and the Internet What we offer: At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team: We believe in progress with purpose. Innovative technology Growth through strategic partnerships Investment in new products We support your growth. Career development opportunities Education support We care about people. Competitive salary and benefits package Hybrid work schedule Recognition programs Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by September 20, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. A little more about us: ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Ce que vous ferez

Serve as the primary point of contact for customers to resolve issues and provide accurate information across all product lines. Manage the end-to-end process of customer orders, ensuring accurate data entry and adherence to service level agreements.

Exigences

Requires fluency in both English and French (oral and written) and experience in a fast-paced customer service or call center environment. Post-secondary education in business, office administration, or as a law clerk is considered an asset.

Avantages

• Competitive salary • Benefits package • Career development opportunities • Education support • Recognition programs

Compétences indiquées

• Gestion du temps · Souhaitée
• Software Installation · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• issue resolution · Souhaitée
• Saisie de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism (English and French)
• Customer Service
• Call Center Operations
• Data Entry
• Issue Resolution
• Order Processing
• Computer Literacy
• Software Installation
• Time Management
• Teamwork

Domaines d’emploi

• Customer Service & Support
• Legal
• Administrative
• Consulting
• Government & Public Sector