Parts clerk - Insurance claims

PARTS CLERK – INSURANCE CLAIMS Permanent Position Laval or Montreal Branch Do you know vehicle parts and have experience working with insurance claims, claim files, or damage estimates? Do you enjoy reviewing a file, identifying the right parts, preparing a complete estimate, and following up with insurance companies? At Excellence Peterbilt, we’re looking for someone who combines parts knowledge, strong attention to detail, and experience handling insurance claims to help keep our repair process running smoothly. If you know the parts business and you’re comfortable managing insurance claims, we want to meet you. This position can be based at either our Laval branch or our Montreal branch in Pointe-aux-Trembles. Your Schedule Day shift: Monday to Friday, 7:00 a.m. to 3:30 p.m. Your Role In this position, you’ll manage files related to accident-damaged vehicles, from assessing and documenting the damage to following up with insurance companies and ordering the parts required for repairs. Your goal: build complete and accurate files, identify the right parts, and ensure effective communication between insurance companies, customers, and our team. More specifically, you’ll be responsible for: Inspecting vehicles to identify and document damage Taking the photos, measurements, and information required to prepare each file Identifying and researching the parts required for repairs Preparing detailed estimates for insurance claims Communicating with insurance companies and completing the necessary follow-ups Obtaining repair authorizations from insurance companies and following up as required Ordering the necessary parts and tracking orders Researching manufacturer repair procedures, specifications, and recommendations Maintaining accurate, complete, and up-to-date documentation Communicating with customers and other stakeholders regarding file status, timelines, delays, or changes Working closely with the Parts, Service, and Body Shop departments What We’re Looking For Experience with automotive or heavy-duty vehicle parts Experience handling insurance claims, claim files, or damage estimates Body shop experience or knowledge of body parts (a strong asset) Strong ability to research and identify parts Comfortable using computer systems and electronic parts lookup tools Excellent communication and customer service skills Strong attention to detail when preparing and following up on files Ability to manage multiple files and priorities at the same time Independence, resourcefulness, and strong organizational skills Ability to work effectively with multiple stakeholders We’re particularly interested in your experience with parts and insurance claims. Heavy-duty truck experience is an asset, but we’re also open to candidates from the automotive or collision repair industry who have the knowledge and experience we’re looking for. What We Offer Permanent position and job stability Competitive compensation Group benefits, including an RRSP 24/7 telemedicine and Employee Assistance Program (EAP) Work clothes provided and professionally cleaned every week Reimbursement for safety boots and safety glasses Ongoing training and opportunities for advancement Personal days Employee recognition program and referral bonus A supportive, respectful team that takes pride in working together Our Mission To provide a unique experience and create tailored solutions for our customers. Our Values – The 6 Rs Respect | Relationships | Responsibility | Recognition | Rigor | Results Do you know parts, feel comfortable handling insurance claims, and like seeing your files through from start to finish? Take the first step. We can’t wait to meet you.

The parts clerk manages accident-damaged vehicle files by inspecting damage, documenting findings, and preparing detailed estimates. They are responsible for ordering parts, obtaining repair authorizations from insurance companies, and maintaining clear communication with all stakeholders.

Candidates must have experience with automotive or heavy-duty vehicle parts and handling insurance claims or damage estimates. Strong research skills, attention to detail, and proficiency with computer systems are essential for this role.

• Group benefits • RRSP • 24/7 telemedicine • Employee Assistance Program • Work clothes provided • Safety boots reimbursement • Safety glasses reimbursement • Ongoing training • Personal days • Employee recognition program • Referral bonus

• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Automotive parts knowledge
• Insurance claims processing
• Damage estimation
• File management
• Attention to detail
• Communication
• Customer service
• Electronic parts lookup
• Computer systems
• Organizational skills
• Resourcefulness
• Heavy-duty vehicle parts knowledge
• Body shop experience
• Documentation
• Order tracking
• Organizational Skills
• Effective Communication
• Vehicle Inspection
• Research
• Customer Service
• Electronic Components
• Employee Assistance Programs
• Telehealth
• Detail Oriented
• Vehicle Parts

• Transportation
• Trades
• Customer Service & Support
• Logistics
• Administrative
• Insurance Claims Manager
• Parts Clerk
• Shop Sales Assistants
• Parts Salespersons

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine