Field Technical Support Specialist -Micoscopy and Image Analysis

Résumé du poste

The specialist will provide front-line technical support, including the installation, repair, and calibration of microscopes and hardness testers at client sites. They are also responsible for creating automated image analysis macros and supporting the sales team with technical demonstrations.

Détails du poste

Our client, a leading edge developer of microscopy and high-precision image analysis solutions for various industries including Metallurgy, Biomedical Engineering and others, is currently looking for a Field Technical Support Specialist to act a front-line contact with customers across North America. Responsibilities ● Respond to service tickets and follow up on client requests within agreed timeframes ● Perform installations, commissioning, or repairs of microscopes or hardness testers directly at client sites ● Perform preventive maintenance and calibration of scientific equipment at client sites ● Create or modify automated image analysis routines (macros) for clients ● Provide technical support to the sales team (demonstrations, technical questions, documentation) ● Diagnose and resolve technical issues efficiently and professionally ● Maintain clear and courteous communication with clients at every step Candidate Profile ● Experience or education in biomedical engineering, microscopy, image analysis, metallurgy, mineralogy, or geology is an asset ● Education in science, technology, engineering, or any relevant field — or equivalent experience demonstrating technical curiosity ● Bilingualism in French/English required (spoken and written) ● Excellent interpersonal skills and a strong client-service orientation ● Comfortable traveling to client sites worldwide, up to 33% of the time ● Ability to learn quickly and adapt to new technologies ● Proactive attitude, resourcefulness, and team spirit ● Valid driver's license and passport ● Able to travel to the United States and Europe from the start of employment ● Canadian citizen or permanent resident Assets ● Experience in technical support or customer service ● Knowledge of the industrial or scientific precision equipment Our client offers a friendly, dynamic, and innovative team. Innovation and intelligence are at the heart of our organizational culture, as is our ability to tackle complex challenges and bring science into everyday life. ● Work within a human-scale company where every employee plays a concrete role and everyone's skills and ideas are valued ● Benefit from a solid client base, including several Fortune 500 companies, with many loyal clients committed to continuous product improvement ● Work at the cutting edge of technology, on projects involving full-stack development and machine learning algorithms applied to computer vision ● Enjoy flexible schedules and competitive compensation 📩 Interested? Apply now or reach out directly to learn more. We'd love to hear from you! About ExperTech: Connecting talent with employers of choice for over 30 years, ExperTech is a leading staffing and recruiting firm. Our goal is to understand both our clients' and our candidates' needs to find the perfect match. Our clients include a wide selection of national and international companies in a broad range of industries. ExperTech would like to thank all applicants for their interest in this opportunity, but only shortlisted candidates will be contacted. Please visit our website to see our other available positions:ExperTech: Recruiting & Executive Search and follow us on LinkedIn: https://ca.linkedin.com/company/expertech-recruiting. At ExperTech, all candidates are welcome regardless of race, nationality, color, religion, gender, gender identity or expression, sexual orientation, disability, or age.

Ce que vous ferez

The specialist will provide front-line technical support, including the installation, repair, and calibration of microscopes and hardness testers at client sites. They are also responsible for creating automated image analysis macros and supporting the sales team with technical demonstrations.

Exigences

Candidates should have an education or experience in science, engineering, or a related field and must be bilingual in French and English. A valid driver's license, passport, and the ability to travel up to 33% of the time to the US and Europe are required.

Avantages

• Flexible schedules • Competitive compensation

Compétences indiquées

• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Preventive Maintenance · Souhaitée
• client relations · Souhaitée
• Troubleshooting · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Microscopy
• Image Analysis
• Technical Support
• Preventive Maintenance
• Calibration
• Macro Programming
• Customer Service
• Bilingualism (French/English)
• Troubleshooting
• Client Relations
• Equipment Installation
• Technical Documentation

Domaines d’emploi

• Engineering
• Science & Research
• Customer Service & Support
• Technology
• Manufacturing