Ticketing Specialist

Résumé du poste

The Ticketing Specialist provides daily support for ticketing systems, sales, and customer service for Explore Edmonton events. They are responsible for accurate ticket setup, processing sales, maintaining customer data, and generating operational reports.

Détails du poste

Job Description About Us We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy. Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it. About EXPO Centre Managed by Explore Edmonton Corporation Edmonton EXPO Centre works toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. Edmonton EXPO Centre is Edmonton’s largest and busiest venue, and together with the Edmonton Convention Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year. About the Position The Ticketing Specialist provides day-to-day support for ticketing, sales, customer service, reporting, and ticketing systems for Explore Edmonton events. The role supports accurate ticket setup and fulfillment, responds to customer and partner inquiries, assists with group and partner sales activities, maintains ticketing and customer data, and prepares regular sales and operational reports. Working closely with the Ticketing & Audience Development team and internal event teams, the Specialist helps ensure ticket products are available and accurate, customer issues are resolved in a timely manner, and reliable information is available to support sales and event decisions. What you bring • Strong customer service and interpersonal skills, with the ability to handle questions and service issues professionally and calmly. • A sales-focused mindset and the ability to follow up on leads, build customer relationships, and support sales targets. • Experience working with ticketing, CRM, database, or similar transactional systems. • Strong data-entry and reporting skills, with proficiency in Microsoft Excel and Office. • Excellent organization, attention to detail, and the ability to manage multiple priorities and event-driven deadlines. • Sound judgment and problem-solving skills, including knowing when to resolve an issue and when to escalate it. • Clear communication skills, a collaborative approach, and the ability to handle confidential customer, sales, and financial information responsibly. • Flexibility to support event operations and changing priorities in a fast-paced environment. What you’ll do • Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams. • Resolve routine order, account, access, delivery, promotion, and ticket-use issues, escalating exceptions when needed. • Support guest recovery and event-time ticketing operations, including ticket fulfillment and troubleshooting. • Process ticket orders and support group sales, partner offers, fundraising, corporate, and other ticket programs. • Maintain accurate customer, account, sales, and follow-up records throughout the sales cycle. • Set up, maintain, test, and review ticketed events, products, pricing, offers, access codes, inventory, and customer records. • Provide first-level system support to internal users and escalate technical issues when required. • Prepare regular and ad hoc sales, customer, operational, reconciliation, and post-event reports. • Support lead follow-up, renewals, retention, outreach, and tracking of sales opportunities. • Maintain workback schedules, procedures, training materials, shared files, and other records that support event readiness. How to Apply If this role piques your interest, please submit your cover letter and resume no later than September 25, 2026. Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

Ce que vous ferez

The Ticketing Specialist provides daily support for ticketing systems, sales, and customer service for Explore Edmonton events. They are responsible for accurate ticket setup, processing sales, maintaining customer data, and generating operational reports.

Exigences

Candidates should have strong customer service skills, experience with ticketing or CRM systems, and proficiency in Microsoft Excel. The role requires excellent organizational skills, attention to detail, and the ability to manage multiple event-driven deadlines.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Saisie de données · Souhaitée
• Relationship Building · Souhaitée
• Conflict Resolution · Souhaitée
• CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Ticketing Systems
• CRM
• Data Entry
• Reporting
• Microsoft Excel
• Sales Support
• Problem Solving
• Communication
• Organization
• Attention To Detail
• Event Operations
• Database Management
• Relationship Building
• Conflict Resolution
• Lead Follow-Up
• Workplace Inclusivity
• Channel Sales
• Technical Issues
• Microsoft Access
• Audience Development
• Reconciliation
• Customer Relationship Management
• Management
• Fundraising
• Customer Data Management
• Customer Relationship Building
• Economics
• Event-Driven Programming
• Sales
• Marketing
• Interpersonal Communications
• Operations
• System Support
• Troubleshooting (Problem Solving)
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Sales
• Hospitality
• Administrative
• Marketing
• Ticket Specialist
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel