Project Services Specialist

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. The Position: As part of the Project Services Team: Reporting to the Provincial Project Manager, the Project Services Specialist is the expert resource for the Project Team. This individual will be the final stop in the path of escalations and will be the “be-all” and “end-all” regarding different technologies and troubleshooting. Working closely with the Project Manager, this individual will be an active participant in project scope and will receive scheduled escalations and provide client support while maintaining system documentation for grand scope projects. This individual will embody a high sense of urgency as they adapt to changing environments and deliver a wow experience to end users during each visit. This individual will also be patient and level-headed to ensure team members are comfortable and confident in discussing project matters. Not only will this individual act as the expert resource in technical skills but will showcase expert interpersonal skills as well. The Project Services Specialist will be highly trusted when faced with difficult tasks and will carry out these difficult situations with tact. Responsibilities: Act as a senior resource to complete escalated tickets from other team members. Create and innovate new technical methods of deploying solutions. Sound knowledge in different technologies such as PowerShell and other associated scripting language Provide clear documentation and proactively monitor all devices and users during Project delivery to ensure client expectations are not just met, they're exceeded. Proactively assist with training of existing and new technicians and on solutions to mentor the team and reduce escalations over time. Other related tasks related to larger and more complex projects. Requirements: Minimum 5-years IT help desk/support experience Minimum 3-years IT infrastructure projects Completion of multiple professionally recognized certifications (PowerShell, Server, Networking, AWS, Azure, SAP, Cloud, Scripting, Office 365, etc.) Strong knowledge of RDS Environments; The ability to set up a Microsoft RDS farm. Strong Firewall configuration experience. VLAN / QoS experience Strong knowledge of MS Office applications; Office 365 support experience Advanced trouble shooting ability and analysis. Ability to take a technical lead with projects. Strong understanding of virtualization technologies Experience managing and supporting 3rd party cloud services. Desire to help grow and mentor the team. A valid driver’s license. What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes: Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program. Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. Our Equal Opportunity Commitment: F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required. Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

The Project Services Specialist acts as a senior technical resource for escalated tickets and provides expert support for complex IT infrastructure projects. They are responsible for innovating deployment methods, mentoring team members, and ensuring client expectations are exceeded through proactive monitoring and documentation.

Candidates must have at least 5 years of IT help desk experience and 3 years of experience with IT infrastructure projects. Proficiency in PowerShell, RDS, firewall configuration, and virtualization technologies is required, along with multiple professional certifications.

• Three weeks vacation • Flex days • Leadership development opportunities • Growth coaching • Educational advancement reimbursement • Health spending account • RRSP matching • Extended health care • Dental coverage • Vision coverage • Disability insurance • Life insurance • Employee assistance program • Tuition reimbursement • Paid time off

• Technical DocumentationSouhaitée
• VLANSouhaitée
• interpersonal skillsSouhaitée
• TroubleshootingSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• PowerShell
• Scripting
• IT infrastructure
• Help desk support
• RDS environments
• Firewall configuration
• VLAN
• QoS
• Office 365
• Virtualization
• Cloud services
• Troubleshooting
• Project management
• Technical documentation
• Mentoring
• Interpersonal skills
• Tactfulness
• Microsoft 365
• Cloud Services
• Network Quality Of Service (QoS)
• Project Scoping
• Time Off Management
• IT Infrastructure
• Valid Driver's License
• Project Delivery
• Artificial Intelligence
• Amazon Web Services
• Microsoft Azure
• Software Documentation
• Consulting
• Continuous Improvement Process
• Employee Assistance Programs
• Firewall
• Help Desk Support
• Innovation
• Interpersonal Communications
• Leadership Development
• Project Management
• Windows PowerShell
• Coaching
• SAP Applications
• Troubleshooting (Problem Solving)
• Virtual Local Area Network (VLAN)
• Level Headed

• Technology
• Software
• Consulting
• Customer Service & Support
• Project Services Specialist
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine