Resident Experience Coordinator

Company Description Faubourg du Mascaret is a residential community located at 171 Morton Avenue in Moncton, New Brunswick, Canada. The organization focuses on providing a safe, engaging, and supportive environment for its residents. Team members work collaboratively to deliver high-quality services and meaningful daily experiences. Applicants joining Faubourg du Mascaret can expect to be part of a community-centered workplace that values compassion, respect, and professionalism. Role Description The Resident Experience Coordinator is a full-time, on-site role based in Moncton, NB. This position is responsible for planning, organizing, and delivering daily programs, activities, and events that foster social engagement and enhance residents’ quality of life. The Coordinator works closely with residents and families to understand preferences, gather feedback, and ensure that activities are inclusive and aligned with individual needs and abilities. Day-to-day tasks include creating activity calendars, coordinating with internal teams and external partners, communicating schedules, and maintaining accurate records of participation and outcomes. The role also involves supporting community traditions, assisting with special events, and promoting a welcoming, respectful environment for all residents. Qualifications Demonstrated experience in resident services, recreation, hospitality, customer service, or a similar community-focused role. Strong interpersonal, communication, and conflict-resolution skills, with the ability to build trust and rapport with diverse residents, families, and colleagues. Organizational and time-management skills, including experience coordinating schedules, events, or programs. Ability to work on-site full-time, adapt to changing resident needs, and remain calm and professional in a fast-paced environment. Knowledge of senior living, long-term care, or community-based programming is an asset. Basic computer skills for managing calendars, documentation, and internal communication tools. High school diploma required; post-secondary education in recreation, social services, hospitality, or a related field is considered an advantage. Commitment to inclusive, non-discriminatory practices and to supporting the physical, emotional, and social well-being of residents.

The Resident Experience Coordinator is responsible for planning and delivering daily programs and events to enhance the quality of life for residents. This includes creating activity calendars, coordinating with partners, and maintaining participation records.

Candidates must have a high school diploma and experience in resident services, recreation, or hospitality. Strong interpersonal skills and basic computer proficiency are required, while post-secondary education in a related field is an advantage.

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Program Planning
• Event Coordination
• Interpersonal Communication
• Conflict Resolution
• Time Management
• Resident Services
• Customer Service
• Hospitality
• Documentation
• Community Engagement

• Social Services
• Hospitality
• Sports & Recreation
• Customer Service & Support
• Healthcare

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

29 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte