Specialist, Business Solutions

COMPANY SUMMARY Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. JOB SUMMARY We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross functional teams with both internal and external stakeholders. HERE’S HOW YOU’LL CONTRIBUTE: * Relationship Management - Ensuring positive customer experience and satisfaction. You will accomplish this by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers. This includes but not limited to; acting as the first point of engagement or escalation for management/executive level external customers, participating in sales meetings, facilitating platform and process training sessions, reviewing and coordinating client program changes, requests, enhancements, handling dispute resolution etc. * Recognize and Seek New Business opportunities - Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify areas to improve or grow existing client relationships. A Business Solutions Specialist will need to analyze current programs and processes with clients, assess their organizational needs, recognize areas needing improvement, and suggest new FCT services whenever possible * “Know Your Customer” - Understand client’s internal processes, identify gaps and assist in the development of new solutions. The “Know Your Customer” aspect of this position is integral to the success of new business opportunities and ensure continued customer satisfaction. * Coordinate Assessments of or for FCTDS – Facilitating the intake, review, internal coordination, execution, communication, and resolution of customer and vendor audits and assessments. * Performs All Necessary Training- Providing training for products and services to new and existing clients, business partners and third-party vendors using various methods (i.e. onsite, webinar, teleconference etc.). May also involve providing demonstrations of FCT-DS products/offering/services for new and potential clients during business development opportunities HERE’S WHAT YOU’LL BRING: * Experience in collections and recovery, insolvency or related industry experience an asset * Experience in a customer facing solutions role an asset * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Internet Explorer) * University or college an asset Total Direct Compensation: 81,600 - 99,800 Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable) HERE’S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. * Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials * Group retirement savings plan with company match * Paid holidays and generous paid time off * Hybrid work arrangements * Paid volunteer opportunities and charitable donation matching * Employee recognition programs that include referral incentives * Potential for performance-based incentives * The opportunity to participate in our stock purchase plan * And more! *As per terms of the employment agreement For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

Act as the primary point of contact for executive-level external customers to ensure satisfaction and maintain positive relationships. Collaborate with internal teams to identify new business opportunities and provide bilingual support for francophone clients and partners.

Requires an experienced bilingual professional capable of managing high-level client relationships and conducting business assessments. Must be self-motivated with strong time management skills and the ability to work independently in a customer-centric role.

• Employee and Family Assistance Program (EFAP) • Wellness Essentials • Group Retirement Savings Plan With Company Match • Paid Holidays • Paid Time Off • Hybrid Work Arrangements • Paid Volunteer Opportunities • Charitable Donation Matching • Employee Recognition Programs • Referral Incentives • Performance-based Incentives • Stock Purchase Plan

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Relationship Management
• Bilingual Support
• Business Development
• Customer Experience
• Time Management
• Prioritization
• Cross-functional Collaboration
• Dispute Resolution
• Operational Audits
• Client Onboarding
• Training Facilitation
• Needs Analysis

• Customer Service & Support
• Sales
• Management & Leadership
• Legal
• Finance & Accounting

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine