Customer Service Representative / Service Writer

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Edmonton, AB Schedule: Monday to Friday | 37.5 hours per week Build Your Career With Us We are looking for a customer-focused Customer Service Representative / Service Writer to join our team in Edmonton. In this role, you will be the first point of contact for customers, providing exceptional service at the rental counter while supporting equipment rentals, sales transactions, and administrative activities. This is a fast-paced position that requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while supporting customers and internal teams. Job Description: What You'll Do Provide professional, efficient, and friendly customer service at the rental counter. Assist customers in person and over the phone with equipment, rentals, and service inquiries. Promote and sell rental products and services to meet customer needs. Prepare rental and sales agreements accurately and efficiently. Process equipment returns and close rental contracts. Manage equipment inquiries and availability using company systems. Utilize purchase order systems and maintain accurate transaction records. Support equipment servicing activities as required. Ensure all paperwork and documentation is completed accurately and processed promptly. Maintain knowledge of available equipment and rental product offerings to help customers identify the right solutions for their projects. What We're Looking For Several years of direct sales and customer service experience. Strong communication and relationship-building skills. Proven ability to deliver exceptional customer service. Ability to work in a fast-paced environment and manage competing priorities. Strong organizational skills and attention to detail. Comfortable working with computerized systems and administrative processes. Understanding of construction projects, job site requirements, and equipment applications is considered an asset. Knowledge of heavy equipment, construction equipment, or rental operations is preferred. Ability to work under pressure and meet deadlines. Why Join Us? Monday to Friday schedule. Stable 37.5-hour work week. Opportunity to work with a diverse fleet of equipment and industry-leading products. Collaborative and team-oriented environment. Ongoing opportunities to learn and grow your career. If you enjoy working with customers, thrive in a fast-paced environment, and have a passion for sales and service, we'd love to hear from you. Apply today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

The Customer Service Representative will act as the primary point of contact at the rental counter, managing equipment rentals, sales transactions, and administrative documentation. They are responsible for assisting customers with inquiries, processing returns, and maintaining accurate transaction records within company systems.

Candidates should have several years of direct sales and customer service experience along with strong communication and organizational skills. Proficiency in computerized systems and an understanding of construction equipment or rental operations is highly preferred.

• Stable schedule • Career growth opportunities • Collaborative environment

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Souci du détailSouhaitée
• VenteSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Sales
• Communication
• Relationship building
• Attention to detail
• Administrative tasks
• Rental operations
• Equipment knowledge
• Purchase order systems
• Conflict resolution
• Time management
• Computerized systems
• Organizational Skills
• Ability To Meet Deadlines
• Construction
• Customer Service
• Heavy Equipment
• Direct Selling
• Disabilities
• Operations
• Relationship Building
• Team Oriented
• Prioritization
• Detail Oriented

• Customer Service & Support
• Sales
• Construction
• Administrative
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

2+ ans

Postuler avant le

21 août 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine