Customer Service Representative - Trench Safety

Résumé du poste

The Customer Service Representative will serve as the primary point of contact at the rental counter, managing equipment rentals, sales contracts, and returns. They are responsible for maintaining accurate paperwork and assisting with equipment inquiries while ensuring high standards of customer service.

Détails du poste

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Our Trench Safety team is looking for a customer-focused Customer Service Representative to join our team in Edmonton. In this role, you will be the first point of contact for customers, providing exceptional service at the rental counter. This is a fast-paced position that requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while supporting customers and internal teams. Location: Edmonton, AB Schedule: Monday to Friday | 37.5 hours/week Job Description: Provides efficient and effective customer service at the rental counter ensuring company standards are met Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner Performs inside sales of all products and services, including rentals that the company offers Draws up rental and sales contracts Processes equipment returns and closes rental contracts. Performs other equipment inquiries through the company’s computerized programming Uses and maintains knowledge of the purchase order system. Assists in servicing equipment as required Keeps paperwork current to insure prompt action on all transactions. Qualifications: Several years of direct sales and customer service experience Trench Safety industry experience is an asset Underground infrastructure and knowledge around shoring solutions is an asset Strong communication and relationship-building skills Proven ability to deliver exceptional customer service Ability to work in a fast-paced environment and manage competing priorities Strong organizational skills and attention to detail Knowledge of heavy equipment, construction equipment or rental operations is preferred At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Ce que vous ferez

The Customer Service Representative will serve as the primary point of contact at the rental counter, managing equipment rentals, sales contracts, and returns. They are responsible for maintaining accurate paperwork and assisting with equipment inquiries while ensuring high standards of customer service.

Exigences

Candidates should have several years of direct sales and customer service experience, ideally within the trench safety or construction equipment industry. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential.

Avantages

• Equal opportunity employer • Reasonable accommodations for disabilities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Souci du détail · Souhaitée
• Communication · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Inside sales
• Rental contracts
• Equipment returns
• Purchase order system
• Communication
• Relationship-building
• Attention to detail
• Organizational skills
• Construction equipment knowledge
• Trench safety
• Underground infrastructure
• Shoring solutions
• Operations
• Prioritization
• Detail Oriented
• Relationship Building
• Organizational Skills
• Customer Service
• Contract Of Sale
• Direct Selling
• Disabilities
• Inside Sales
• Heavy Equipment
• Trenching

Domaines d’emploi

• Customer Service & Support
• Construction
• Sales
• Trades
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives