Service Planner

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Elkford, BC Schedule: 4x4 Rotation (12-hour shifts) Position Type: Full-Time Build Relationships. Plan Repairs. Drive Results. Finning Canada, the world's largest Caterpillar dealer, is looking for a Service Planner to join our team in Elkford, BC. In this role, you will be the key link between customers and our service operations team, coordinating repairs and rebuilds from initial intake through to completion. You will work closely with customers, technicians, service supervisors, warranty teams, and sales partners to develop repair scopes, prepare estimates and quotes, manage project timelines, and ensure an exceptional customer experience throughout the repair process. Job Description: What You'll Do Customer Service & Relationship Management Act as the primary point of contact for customers throughout the repair process. Gather machine and repair information to develop accurate scopes of work. Prepare estimates and quotes for repairs, rebuilds, and maintenance work. Manage customer cases, service requests, and warranty repairs. Provide regular updates on repair status, timelines, and completion dates. Present repair recommendations and alternative solutions to customers. Follow up after repairs to ensure customer satisfaction. Manage changes to scope, budget, and scheduling requirements. Planning & Project Coordination Develop detailed repair plans, timelines, and work breakdown structures. Research machine history, warranty coverage, service letters, and technical information to support repair recommendations. Coordinate with service supervisors and technicians to ensure work is completed efficiently and safely. Participate in pre-job, mid-job, and post-job review meetings. Track repair progress and proactively address issues that may impact delivery timelines. Identify lessons learned and continuous improvement opportunities following project completion. Communicate backlog, priorities, and project status to internal and external stakeholders. Support the successful movement and tracking of equipment and components throughout the Finning network. Collaboration Partner with Service, Product Support, Sales, Warranty, and Administrative teams to ensure seamless execution of customer work. Represent the voice of the customer throughout the repair process. Support strong communication across all stakeholders to drive successful job outcomes. What We're Looking For Required Qualifications 5 to 8 years of experience in technical service, parts, warranty, equipment repair, or a related industry. Strong customer service and relationship management skills. Mechanical aptitude and understanding of heavy equipment repair processes. Experience preparing estimates, quotes, work scopes, or repair plans. Strong organizational, project coordination, and time management skills. Excellent communication, negotiation, and problem-solving abilities. Proficiency with Microsoft Office and business software applications. Preferred Qualifications Previous experience working with Caterpillar equipment, engines, or related heavy equipment. Understanding of warranty, service, billing, and repair processes. Project management training or experience. Blue Seal Certification is considered an asset. PMP designation is considered an asset. What Success Looks Like Building strong, trusted customer relationships. Delivering accurate estimates and repair plans. Keeping repair projects on schedule and within scope. Collaborating effectively across multiple teams and stakeholders. Providing a high level of customer service while driving operational results. Why Finning? At Finning, you'll join an industry leader that invests in its people, supports career growth, and values safety, collaboration, and innovation. You'll have the opportunity to work with talented teams, world-class equipment, and customers who rely on us to keep their operations running. If you enjoy building relationships, coordinating complex repair projects, and delivering exceptional customer service, we'd like to hear from you. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

The Service Planner acts as the primary point of contact for customers, coordinating repair scopes, estimates, and project timelines from intake to completion. They collaborate with technicians, sales partners, and service teams to ensure efficient repair execution and high customer satisfaction.

Candidates must have 5 to 8 years of experience in technical service, equipment repair, or a related industry with strong mechanical aptitude. Proficiency in project coordination, estimating, and relationship management is required, while PMP or Blue Seal certifications are considered assets.

• Career growth opportunities • Professional development

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Microsoft OfficeSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Relationship management
• Project coordination
• Mechanical aptitude
• Heavy equipment repair
• Estimating
• Quoting
• Repair planning
• Time management
• Negotiation
• Problem-solving
• Microsoft Office
• Technical documentation
• Warranty management
• Project management
• Equipment Repair
• Relationship Management
• Service Operations
• Planning
• Voice of the Customer (VoC)
• Research
• Billing
• Business Software
• Customer Service
• Communication
• Continuous Improvement Process
• Disabilities
• Sales
• Leadership
• Innovation
• Problem Solving
• Project Management
• Mechanical Aptitude
• Operations
• Product Support
• Project Coordination
• Time Management
• Technical Services
• Work Breakdown Structure
• Scheduling
• Coordinating
• Prioritization

• Trades
• Customer Service & Support
• Manufacturing
• Engineering
• Management & Leadership
• Service Planner
• Engineering Project Manager
• Manufacturing Managers
• Architectural and Engineering Managers

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Postuler avant le

21 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine