Warranty Technician

COMPANY: Finning Canada NUMBER OF OPENINGS: 2 WORKER TYPE: Permanent POSITION OVERVIEW: Location: Alberta or BC Schedule: Monday to Friday, 7:00 AM to 3:00 PM (37.5 hours per week) Salary: $75,000- $102,700 + bonus, benefits from day 1 Join Our Team We are seeking a detail-oriented Warranty Coordinator to support our service operations by reviewing repair documentation, auditing work order charges, and managing warranty claims with equipment manufacturers and suppliers. This role is ideal for someone who enjoys problem-solving, working with technical information, and ensuring accuracy in a fast-paced environment. JOB DESCRIPTION: WHAT YOU'LL DO * Review equipment warranty coverage and determine claim eligibility * Audit service work orders and repair documentation for warranty compliance * Prepare, submit, and track warranty and goodwill claims with manufacturers and suppliers * Investigate warranty registration discrepancies and coordinate resolution * Act as a liaison between service teams, suppliers, and manufacturers regarding warranty-related matters * Provide guidance and support to branch personnel on warranty processes and claim requirements * Assist with the implementation of new warranty procedures and best practices * Ensure qualifying repair costs are charged to the appropriate warranty or policy accounts * Return non-qualifying charges for correction when required WHAT WE'RE LOOKING FOR * Experience in warranty administration, service operations, equipment maintenance, or a related field * Understanding of technical failure analysis and repair documentation * Strong attention to detail and ability to audit records accurately * Excellent organizational and time management skills * Strong verbal and written communication skills * Proven ability to manage high workloads and competing priorities * Solid problem-solving and analytical abilities * Proficiency with Microsoft Office applications PREFERRED QUALIFICATIONS * Experience working with heavy equipment, construction equipment, mining equipment, or related industries * Knowledge of warranty claim processes and manufacturer warranty programs * Familiarity with service department operations and work order management systems * Mechanical aptitude and equipment product knowledge WHY JOIN US? * Monday to Friday schedule with consistent daytime hours * Collaborative team environment * Opportunity to work closely with service, parts, and manufacturer partners * Career development and growth opportunities If you are organized, analytical, and enjoy ensuring accuracy while supporting operational excellence, we'd love to hear from you. Apply today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

The Warranty Technician is responsible for reviewing equipment warranty coverage, auditing service work orders, and managing claims with manufacturers. They also act as a liaison between service teams and suppliers to ensure accurate warranty processing and compliance.

Candidates should have experience in warranty administration, service operations, or equipment maintenance, along with strong analytical and organizational skills. Proficiency in Microsoft Office and a solid understanding of technical failure analysis and repair documentation are required.

• Bonus • Benefits from day 1

• Gestion du tempsSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Warranty administration
• Service operations
• Equipment maintenance
• Technical failure analysis
• Repair documentation
• Attention to detail
• Organizational skills
• Time management
• Verbal communication
• Written communication
• Problem-solving
• Analytical abilities
• Microsoft Office
• Mechanical aptitude
• Work order management

• Trades
• Manufacturing
• Construction
• Engineering
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

21 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine