Resolution Specialist--Bilingual, Collections

We are hiring a Resolution Specialist--Bilingual, Collections! Reporting To Supervisor, Collections Full-Time/Part- Time Salary Range: 12-month contract $43,000 - $53,000 Posting Date August 31, 2026 Closing Date September 21, 2026 Hours Of Work 8:30 a.m. – 5:00 p.m. Grade Office Location: 6.5 Toronto, ON / Montreal, QC Great location! Steps away from the main public transit station What We Offer Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities! Eligibility for benefits is dependent on the terms of employment The Opportunity Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy. How You Will Contribute Investigation of delinquent accounts in assigned portfolio Collection/administration of portfolio Minimize exposure to monetary losses or damage to investors and corporate image Assist clients in budgeting and planning to correct existing and avoid future delinquency Assessment and collection of fees Review bankruptcy and consumer proposals and filing proof of claim when required Collection of common expenses, strata liens, tax and utility arrears Set up of arrears settlement payments Process new PAC information Provide credit ratings and mortgage verifications Collection of deficiency balances on discharged mortgages Adhere to policies /procedures to ensure AML requirements are met, when applicable. The Experience You Need Strong communication and interpersonal skills Excellent analytical and problem-solving skills Team player who also works well independently Able to meet deadlines Competency in MS Office; capacity to learn new technologies/systems Shift work will be required Bilingualism (French, English) required – interactions with English-speaking customers or partners Working Environment And Physical Demands Analysis Office environment Periods of high volume with tight timelines Long periods of stationary position/sitting Prolonged periods of repetitive movement (i.e. using a keyboard and mouse) Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National? Competitive Compensation Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. Artificial Intelligence is not used in our recruitment or hiring process for this role. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process. #FNLOON #FNLOQC

The Resolution Specialist manages delinquent accounts to ensure arrears are resolved timely according to company policy. Key duties include investigating portfolios, assisting clients with budgeting, and processing settlement payments.

Candidates must be bilingual in French and English with strong communication and analytical skills. Proficiency in MS Office and the ability to work shifts in an office environment are required.

• Base Salary • Bonus • Health Spending Account • Maternity Leave Top Up • Parental Leave Top Up • Career Advancement Opportunities • Training Programs

• Gestion du tempsSouhaitée
• CollectionsSouhaitée
• Résolution de problèmesSouhaitée
• interpersonal skillsSouhaitée
• MS-OfficeSouhaitée
• Communication SkillsSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingualism (French and English)
• Collections
• Account Investigation
• Budgeting and Planning
• Analytical Skills
• Problem-solving
• MS Office
• Communication Skills
• Interpersonal Skills
• Time Management
• AML Compliance
• Bankruptcy Review

• Finance & Accounting
• Customer Service & Support
• Administrative

Expérience minimale

0+ ans

Postuler avant le

30 sept. 2026

Langue de l’offre

anglais

Heures de travail

37 heures par semaine

Niveau d’expérience

Entry level