Member Experience Representative (Temporary up to 24 months) - Repost

Résumé du poste

The Member Experience Representative provides exceptional financial service and advice to members while identifying opportunities for business development. They are responsible for transactional services, branch operations, and maintaining member relationships to ensure the institution is the primary financial choice.

Détails du poste

Why FirstOntario? Competitive compensation packages Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account Enhanced mental health benefits through SunLife and TELUS Health Exclusive banking benefits Pension Plan Up to $1000 per year towards professional development Company-wide Employee Volunteer program (Blue Wave Program) Employee and Family Assistance Program Job Overview The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches. Role Sales Uncover and identify opportunities with members and prospective members Responsible for proactive business development activities and fulfilment both internally and outside the branch. Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice. Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our Membership Relationship Management (MRM). Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments). Accountable for achieving goals for a portfolio of members as set out by the Branch Manager Service Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners. Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc. Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority" Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries Required to backup traditional MSR, & MC roles Assist / relieve other positions or with duties in the home branch or other branches within region as Operations Complete branch opening and closing activities, as required or Perform all audits, processes and proofing as required Balance cash daily or as instructed Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.) Assist in maintaining combinations and safety deposit box records and controls Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding Consider health & safety as a primary concern to ensure the overall well-being of the department and members Job Specifications Must complete other job-related courses and certificates as required Competent knowledge of Microsoft Office Suite A knowledge of the Financial Services Industry as well as active correspondence of competitors benchmarks and standards Must have demonstrated interpersonal and communication Must be able to work well with a minimum of supervision Must be capable of working as a team player, willing to assist other staff as required Must have a positive attitude and will go above and beyond Position expectation meeting will be required prior to awarding the position Job Requirements Grade 12 or equivalent Must have the demonstrated efficiency, technical knowledge, and ability to perform the job 3 years office, credit union/ bank experience or demonstrated experience Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know. This job is for an existing vacancy. Salary: $28.88 per hour

Ce que vous ferez

The Member Experience Representative provides exceptional financial service and advice to members while identifying opportunities for business development. They are responsible for transactional services, branch operations, and maintaining member relationships to ensure the institution is the primary financial choice.

Exigences

Candidates must have a Grade 12 diploma and at least 3 years of experience in a bank or credit union environment. Proficiency in Microsoft Office and strong interpersonal communication skills are required.

Avantages

• Health and Wellness Benefits • Personal Spending Account • Mental Health Benefits • Banking Benefits • Pension Plan • Professional Development Allowance • Employee Volunteer Program • Employee and Family Assistance Program

Compétences indiquées

• Manipulation d’argent · Souhaitée
• Microsoft Office Suite · Souhaitée
• interpersonal communication · Souhaitée
• Business development · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Member Service
• Financial Advice
• Business Development
• Sales Cycle Management
• Relationship Management
• Transactional Banking
• Cash Handling
• Audit Processes
• Microsoft Office Suite
• Interpersonal Communication
• Credit Administration
• Referral Generation

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Sales
• Administrative