Collision Support Specialist

Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. The support Specialist will work closely with the operations teams, providing support and expertise for the franchisees as required. Core Competencies Autonomy Teamwork Time management Problem solving Planning Adaptability and Flexibility Communication Result Orientation Organized Initiative and creativity Customer Relationship Management Job Duties Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up. Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems. Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System. Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance. Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage Analyze root causes of operational malfunctions and provide resolutions in a timely manner Support Franchise with various request from shop, information, immediate assistance and support. Redirect requests to the appropriate person. Support shop on closing files ex; payment request, in finals) Coverage for catastrophes (hail AB-Ont-QC, flooding BC, tornado QC) Requirements College Diploma or Bachelor’s Degree Valid Canadian driver's license and excellent driving record Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint) At least 3 years of industry experience Damage Appraisal experience Production management skills Strong communication skills Work Conditions Expected to be in shops most days Travel may be required Ability to attend and conduct presentation Compensation starting at $75,000 annually, based on experience and qualifications. #driveyourcareerwithus

The Collision Support Specialist provides technical support to franchisees, helping them troubleshoot and resolve issues with products or services. They also collaborate with operations teams and document customer interactions to improve performance.

Candidates should have a College Diploma or Bachelor’s Degree and at least 3 years of industry experience, including damage appraisal experience. A valid Canadian driver's license and knowledge of Microsoft Office Suite are also required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Troubleshooting
• Coaching
• Communication
• Time Management
• Problem Solving
• Planning
• Adaptability
• Customer Relationship Management
• Damage Appraisal
• Production Management
• Microsoft Office Suite
• Estimating Systems
• Insurance Guidelines
• Quality Control
• Root Cause Analysis

Formation minimale

Baccalauréat

Expérience minimale

5+ ans