Aftermarket Customer Service

Turn Customer Inquiries into Lasting Relationships. At Flaman, we believe great customer service doesn’t stop at the sale. As our Aftermarket Customer Service Representative, you’ll be the friendly voice and problem-solver who ensures every customer leaves with a great experience and comes back again. What Your Day Might Look Like: * Answer calls, emails, and questions from customers with patience and a smile * Help customers with orders, returns, and exchanges, keeping everything accurate and organized * Share product knowledge that makes customers feel confident about their purchase * Investigate and resolve issues by connecting with other teams to find the best solutions * Build the kind of relationships that turn first-time buyers into lifelong Flaman customers What You Bring to the Team: * Previous customer service experience * A knack for problem-solving and clear communication * Strong organizational skills and attention to detail * Curiosity to learn about our products so you can help customers even faster Why You’ll Love Being Part of Flaman: * Competitive hourly pay * Comprehensive benefits * Pension plan with employer matching * Career growth opportunities and a culture focused on Making Things Better Ready to Make Customers’ Day? Bring your energy, problem-solving skills, and customer-first mindset to Flaman. Apply today and find your place at Flaman.

You will handle customer inquiries via phone and email while managing orders, returns, and exchanges. Additionally, you will investigate issues and build lasting relationships to ensure a positive customer experience.

The role requires previous customer service experience and strong organizational skills. Candidates must possess excellent communication abilities and a willingness to learn about company products.

• Competitive hourly pay • Comprehensive benefits • Pension plan with employer matching • Career growth opportunities

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem-solving
• Communication
• Organizational skills
• Attention to detail
• Product knowledge
• Product Knowledge
• Patience
• Merchandise Returns
• Organizational Skills
• Curiosity
• Merchandise Exchanges
• Customer Service
• Sales
• Problem Solving
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Retail
• Unclassified
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine