Sr. Aftermarket Manager

Lead the Team That Keeps Customers Coming Back At Flaman, we don’t just sell equipment, we keep it working and our customers supported long after the sale. As our Sr. Aftermarket Manager, you’ll oversee the heartbeat of our post-sale operations, driving customer success across Parts, Hardware, and Rentals. If you thrive on coaching others, streamlining multi-department operations, and delivering five-star service, this is your opportunity to lead with purpose. What Your Day Might Look Like Drive Comprehensive Aftermarket Operations: Direct daily operations across parts distribution, hardware support, and rental management. Empower Your Team: Lead and mentor the Aftermarket Customer Service team to deliver outstanding, solution-oriented support. Optimize Customer Experience: Ensure smooth, efficient order processing, returns, rental logistics, and issue resolution across all product lines. Cross-Functional Leadership: Collaborate with Sales, Service, and Logistics to align company goals and elevate overall service delivery. Track & Elevate Performance: Monitor key operational metrics and coach your team toward continuous process improvement. What You Bring to the Team Proven leadership experience spanning parts, hardware, rentals, or broader aftermarket operations. A natural ability to motivate teams, delegate effectively, and manage competing operational priorities. Strong communication, organizational, and problem-solving skills. Familiarity with agricultural or heavy equipment operations is an asset (but not required). Why You’ll Love Leading at Flaman Competitive annual compensation package plus performance-based incentives and bonuses. Comprehensive health and dental benefits. Registered pension plan with employer matching. A supportive, values-driven culture built on Customer Responsibility, Achievement of Goals, and Making Things Better. Ready to Lead with Purpose? If you’re ready to guide a high-performing team and champion the total customer lifecycle across parts, hardware, and rentals, apply today and find your place at Flaman.

Oversee post-sale operations across parts, hardware, and rentals to drive customer success. Lead and mentor the aftermarket customer service team while collaborating with sales and logistics to improve service delivery.

Proven leadership experience in aftermarket operations, parts, hardware, or rentals is required. Strong communication and problem-solving skills are essential, with familiarity in agricultural or heavy equipment being an asset.

• Performance-based incentives and bonuses • Health benefits • Dental benefits • Registered pension plan with employer matching

• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• Cross-Functional CollaborationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Aftermarket Operations
• Team Mentoring
• Customer Service Management
• Operational Optimization
• Cross-functional Collaboration
• Performance Tracking
• Problem Solving
• Organizational Skills
• Rental Management
• Parts Distribution
• Logistics Management

• Management & Leadership
• Customer Service & Support
• Logistics
• Retail
• Agriculture

Expérience minimale

5+ ans

Postuler avant le

3 mars 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte